Onsite IT Services Technician- Herndon, VA

Onsite IT Services Technician - Herndon, VA

Location:

Herndon, VA.

Schedule:

Monday through Friday, 8:00 AM – 5:00 PM (Onsite).

Compensation: $20–$27 per hour, depending on experience, plus full benefits.

As a Services Technician, you will support end‑user hardware, software and network equipment in a corporate environment, ensuring optimal performance and providing excellent customer service.

• Provide technical support for end‑user hardware, software, mobile devices and peripherals.
• Install, monitor, diagnose, repair, maintain and upgrade hardware and software to ensure workstation performance.
• Respond to ITSM tickets, including updating ticket status and providing timely communications to clients.
• Participate in root‑cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee and ensure IT readiness for office relocations and new setups.
• Maintain office computer rooms, networking closets and local site servers.
• Identify and resolve problems promptly, gathering and analyzing information, while maintaining confidentiality.
• Demonstrate accuracy and thoroughness; monitor own work to ensure quality.
• Adapt to changes in the work environment and manage competing demands.
• Stay flexible for work outside normal hours; overtime may be required with pre‑approval.
• Travel occasionally to other regional offices.
• Perform other duties as assigned.

• Provide basic knowledge of computer hardware, software and peripherals.
• Effective time management, decision making and problem‑solving skills.
• Communicate technical information clearly to non‑technical audiences.
• Handle stressful, on‑site client interactions.
• Maintain strong customer‑service focus.
• Use Microsoft Windows 7, 10 and 11;
  Adobe applications.
• Use ticketing system (Service Now preferred); remote support tools (Bomgar, Beyond Trust).
• Setup and troubleshoot MFA on mobile devices.
• Ensure secure client connectivity (ethernet, TCP/IP, VPN, virtual servers).
• Basic troubleshooting of networking (Meraki networks).
• File server and sharing systems; SFTP applications.
• VPN issues troubleshooting.
• Basic on‑site networking support.
• Maintain documents and record‑keeping with confidentiality.

• Minimum 5 years in a similar support role in a corporate environment.
• White‑Glove customer service skills and high sense of urgency.
• High proficiency with Windows 10, Windows 11 and Microsoft 365 Office Suite.
• Advanced troubleshooting skills in Adobe and other office productivity applications.
• Intermediate skills in managing Local and Azure Active Directory, domains, auditing and group policy.
• Preferred:
  Microsoft AZ‑900 and AZ‑104 certifications.
• Experience with Service Now ticketing system.
• Experience providing remote support via Bomgar/Beyond Trust and MS Teams.
• Experience configuring MFA on iOS/Android devices.
• Experience with secure client PC connectivity: ethernet, TCP/IP, VPN and virtual servers.
• Experience with Meraki networking (basic troubleshooting).
• Knowledge of file server, file sharing and SFTP applications.
• Experience with VPN issues, preferably Windows VPN client.
• Intermediate on‑site networking support skills.
• Outstanding written and verbal communication skills.
• Knowledge of information security, network security, firewall administration and system administration.
• Valid driver’s license and personal vehicle.

Insight is an equal‑opportunity employer; all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

We do not accept unsolicited resumes from recruiters or employment agencies.