AV Service Technician

Audiovisual Service Technician

The Audiovisual Service Technician will provide end-user training, troubleshooting, and issue resolution to a variety of government customers. This role works closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience across all AV systems.

• Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
• Provide meeting and event support including setup, in-meeting assistance, and post-event breakdown
• Perform preventative maintenance and daily AV system checks
• Provide technical support to end users in person and by phone
• Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
• Provide AV system user training
• Escalate and collaborate with engineering staff on complex troubleshooting and issue resolution
• Complete and maintain manufacturer and industry association training certifications; maintain in-depth knowledge of AV products, services, and systems
• Attend daily engineering and operations & maintenance meetings
• Ensure compliance with change management processes for system updates or changes
• Maintain a professional demeanor while troubleshooting issues in high-pressure settings with senior officials

• Ability to travel to various job sites as needed
• Physical requirements:
  
  ability to walk continuously, stand 6–8 hours per day, climb ladders up to 15 feet, climb stairs, bend, twist, squat, and kneel for extended periods
• Experience installing and troubleshooting audiovisual systems including Biamp, QSC, Cisco, Crestron, Extron, Think logical, and similar platforms

• AVIXA CTS certification
• Manufacturer certifications or experience with Biamp, QSC, Cisco, Crestron, Extron, or Think logical