NS2 Vice President, SaaS Platform & Operations

Job Overview

SAP National Security Services (SAP NS2) delivers secure cloud solutions supporting the U.S. Federal Government and organizations operating in highly regulated environments. As SAP NS2 expands its SaaS portfolio, this role will shape secure cloud engineering, operations, and platform enablement by leading the Enterprise SaaS Operating Model & Engineering Enablement.

• Define and execute the enterprise SaaS operating model.
• Partner with Engineering leadership to improve DORA metrics and engineering productivity.
• Improve platform reliability, observability, incident management, and resilience.
• Build and mentor high‑performing technical leadership teams including SAP BASIS administrators, Hana DBAs, Linux/Windows Administrators and Cloud Engineers.
• Drive continuous improvement using automation and AI.
• Communicate operational strategy and business outcomes to executive leadership.
• Directly engage in customer calls, addressing and resolving escalations including P1, P2, and P3 incidents in our 24x7 operational environment.

• Deployment Frequency
• Lead Time for Change
• Change Failure Rate
• Availability
• SLO Achievement
• MTTR
• Customer Satisfaction
• Automation Adoption
• Audit Readiness

• 15+ years executive leadership in SaaS/cloud engineering or operations.
• Experience leading Dev Ops, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
• Deep expertise with Kubernetes and multi‑cloud platforms.
• Experience with CI/CD, Git Ops, IaC, observability, Dev Sec Ops , and platform engineering.
• Executive communication and organizational leadership skills.
• Extensive experience managing teams in a Managed Cloud Delivery environment with 24x7 operations.
• A strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering.
• You should have a proven track record of successfully handling customer escalations and delivering exceptional customer service.

• FedRAMP/DoD IL4/IL5 experience.
• Operational transformation leadership.
• AI‑driven operations.
• SAP ecosystem familiarity.
• Large Scale SaaS Operation Engineering.

• Enterprise systems thinking
• Business outcome orientation
• Engineering enablement
• Operational discipline
• Security‑first leadership
• Bias toward automation
• Continuous improvement

Shape the future of secure SaaS delivery for highly regulated customers by building the platform capabilities and operating model that enable engineering teams to deliver software faster, operate more efficiently, and scale securely.

Targeted annual combined range for this position is ,900 USD. The actual amount to be offered will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.