ServiceNow Senior Administrator

Service Now Senior Administrator

BCM One is seeking a Service Now Senior Administrator to play a critical role in building and scaling our enterprise Service Now platform, driving system consolidation, operational efficiency, and cross functional alignment across the organization. This individual will lead the configuration, administration, and ongoing optimization of Service Now, while supporting large scale migrations from legacy systems such as Zendesk and Autotask into a unified platform.

The role will partner closely with Technical Support, Service Delivery, Customer Success, Product, and other stakeholders to translate business needs into scalable workflows, integrations, and automation that enhance service delivery and accelerate company wide outcomes. This is a unique opportunity to be at the forefront of a company wide platform transformation, helping establish governance, standards, and best practices while contributing to the build out of a modern, enterprise grade Service Now environment.

The successful candidate will thrive in a fast paced, evolving environment and play a key role in enabling BCM One's long-term growth through technology, process improvement, and strong cross functional collaboration.

Work Locations:

This position offers the flexibility to work remotely or in a hybrid capacity if located near one of our office locations, including Herndon, Virginia;
Grand Rapids, Michigan;
Alpharetta, Georgia; or Blue Bell, Pennsylvania. Candidates must reside in and be authorized to work in the United States. This role is not eligible for relocation assistance or visa sponsorship.

Hours:

Core hours are typically 8:00 a.m.–5:00 p.m. Eastern Time, with flexibility to support international teams.

Travel: 2-3 times in a year within US.

What You Will Do:

• Configure, administer, and optimize the Service Now platform across users, workflows, integrations, and reporting.
• Lead end to end migrations from legacy systems such as Zendesk and Autotask into Service Now.
• Collaborate with business stakeholders to translate requirements into scalable solutions.
• Build integrations with enterprise systems including CRM, billing, and monitoring tools.
• Develop dashboards and analytics to support operational decision making.
• Establish governance standards, change management processes, and documentation.
• Troubleshoot platform issues and serve as the escalation point for Service Now concerns.
• Support the company wide build out of the platform in the first year.

What You Will Need:

• 5+ years of hands on Service Now administration experience in an enterprise environment.
• Proven experience leading or supporting data migrations into Service Now.
• Strong expertise in workflows, integrations, and platform configuration.
• Experience with tools like Zendesk, Autotask, or similar platforms is highly valued.
• Ability to translate business needs into technical solutions.
• Strong problem solving, analytical, and communication skills.
• Experience working in fast paced or transformation environments

Nice to have:

• Service Now Certified System Administrator (CSA).
• Experience working with external vendors or implementation partners.
• Exposure to companies undergoing acquisitions or system consolidation.

Who We Are:

BCM One is a leading telecom provider of Next Gen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US,

SIPTRUNK, Flowroute, Sky Switch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies,…