Customer Solutions Manager, US ISV

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud.

Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) who will help customers accelerate value creation across the portfolio through business transformation. The successful candidate will design and rapidly execute strategic migrations to the AWS cloud, build modern, cloud‑native solutions that fulfill their highest ambitions, and work backwards from customer objectives using AWS best practices. In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives, orchestrate advanced technical architectures, and establish programmatic governance.

You will own and drive execution excellence for the end‑to‑end customer cloud journey that spans IT teams, executives, and business units.

• Execute a near, mid, and long‑term vision and strategy for the customer’s cloud transformation by collaborating with the customer and the AWS team.
• Demonstrate excellent customer engagement skills and develop long‑term relationships based on excellence.
• Maintain a broad and in‑depth knowledge of existing and emerging technologies to unlock opportunities for customers.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers in identifying and prioritizing high‑business‑impact use cases for AWS service adoption and best‑practice implementations.
• Manage time efficiently and align and engage required customer, AWS, and partner teams to accelerate the customer’s cloud journey.
• Be a thought leader across Amazon organizations to share knowledge, mentor junior CSMs, and impact industry trends.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers—from the most successful startups to Global 500 companies—trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:
Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Mentorship & Career Growth:
We continuously raise our performance bar while providing endless knowledge‑sharing, mentorship, and career‑advancing resources to develop you into a well‑rounded professional.

Work/Life Balance:
We value work‑life harmony and strive for flexibility as part of our working culture. When we feel supported both at work and at home, there’s nothing we can’t achieve in the cloud.

Diverse Experiences: AWS values diverse experiences. If you do not meet all of the qualifications and skills listed, we encourage you to apply—whether your career is just beginning, has followed an alternative path, or includes alternative experiences.

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 3+ years of work in enterprise IT, either as a vendor, consultant, or with prior experience managing technical programs.
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
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