SAP NS2 Sr. Process Architect

Process Solution Architect

Process Solution Architect

• • This position requires access to customer data.
• • Must be a U.S. citizen; SAP NS2 does not offer Visa sponsor ships for this role.
• • All internals must have manager’s approval to transfer.

• • Extensive experience in business transformation, process architecture, business process re‑engineering, process improvement, operating model design, or related disciplines
• • Demonstratedability to assess complex business processes, identify root causes and systemic issues, and design scalable and sustainable future‑state processes
• • Strong understanding of end‑to‑end process design, value streams, roles and responsibilities, decision points, controls, performance measures, exceptions, and governance
• • Experience assessing process maturity, identifyingcapability gaps, and developing target‑state maturity models and transformation roadmaps
• • Strong business acumen and ability to connect process design to strategic objectives, operational performance, user experience, risk, and measurable business outcomes
• • Strong functional understanding oftechnologyplatforms, including Service Nowand AI tools
• • Ability toidentifyopportunities for workflow automation, self‑service, improved user experience, stronger controls, and AI‑enabled capabilities while collaborating with technical architects andteams
• • Strong understanding of process standardization, simplification, scalability, governance, controls, automation, and continuous improvement
• • Understanding of the process, data, knowledge, governance, and organizational foundationsrequiredto successfully adopt automation and artificial intelligence
• • Exceptional stakeholder management, facilitation, communication, and negotiation skills, including the ability to challenge assumptions, navigate competing priorities, manage resistance, and build alignment around a shared future‑state vision
• • Strong understanding of Organizational Change Management (OCM), including stakeholder engagement, communications, training, enablement, and adoption
• • Strong knowledge of ITIL processes and experience working within Agile/SCRUM delivery environments

• • Serve as a senior process architecture and transformation advisor for business initiatives
• • Partner with business leaders, process owners, and stakeholders to understand strategic objectives, operational challenges, risks, and desired business outcomes
• • Lead current‑state discovery and process assessments, including evaluation of roles, responsibilities, handoffs, decision points, controls, pain points, exceptions, and performance measures
• • Assess process maturity and organizational readiness and help stakeholdersestablishpractical target‑state maturity levels and transformation roadmaps
• • Facilitatethe design of future‑state processes that are simplified, standardized, scalable, measurable, controlled, user‑centered, and positioned for automation and AI enablement
• • Challenge the assumptionofcurrent‑state processesshouldhelp stakeholders distinguish between true business requirements,requiredcontrols, historical practices, and unnecessary complexity
• • Identify opportunities toeliminateredundant activities, excessive approvals, unclear ownership, manual handoffs, and other barriers to effective and scalable operations
• • Navigate competing stakeholder priorities andfacilitatedecisionsregardingprocess standardization, ownership, governance, controls, performance measures, and operating models
• • Translate businessobjectivesand future‑state process designs into clear business capabilities, functional requirements, and desired outcomes that can be enabled throughAI and modern technology
• • Partner withtechnicalarchitects and technical teams to translate future‑state process designs into scalable platform solutions whilemaintaininga clear distinction between process architecture and detailed technical architecture
• • Develop process architecture artifacts, including current‑state and future‑state process maps, value streams, maturity assessments, capability assessments, operating models, and transformation roadmaps
• • Define measurable success criteria to evaluate…