Configuration Manager

BT-350 - Configuration Manager

Skill Level: Expert
Herndon, VA (fully on-site, no remote option)

Please do NOT apply if you do not have an active Poly clearance. Those without a Poly will not be considered.

• Demonstrated knowledge of DEVOPS tools such as Jenkins and Github
• Demonstrated experience with Jira
• Demonstrated experience with Confluence
• Demonstrated experience providing technical support for integration and deployment of applications into a cloud production environment
• Demonstrated experience with the installation and maintenance of COTS IT products
• Demonstrated experience automating configuration and provisioning of cloud resources

• Perform all Operations and Maintenance support to the client portfolio. These O&M activities may include maintaining system descriptions and specifications, technical SLA compliance, system administration, compliance management routine operations, database administration, knowledge management, configuration management, systems engineering and architecture, deployment support, monitoring and metrics, bug fixes, change request and auditing. This support includes but is not limited to:
  Implementing and monitoring the cloud-based environment for applications to optimize cost, performance, and security;
  Troubleshooting applications issues;
  Pre‑deployment communication and coordination with users and partners;
  Interaction between other Contractors and this effort in performing Operations activities;
  Providing ad‑hoc and recurring operations metrics;
  Providing desk side assistance as well as e‑mail assistance on solving users' day‑to‑day issues
• Ensure the interoperability of current and future operating systems and software releases for all supported applications
• Be responsible for managing all incidents of application outages, degraded performance, and reported problems in application functions and/or provided services
• Support a Configuration Change Management process for the systems and applications in the client's portfolio
• Capture baseline change requests for the systems, software and services in the SLA and submit it to the client for inclusion in the appropriate governance process for adjudication
• Maintain configuration control of each software delivery. Each delivery shall be baselined at the time of delivery and shall be approved by the client
• Ensure version control is properly maintained on all documentation and software baselines
• Adherence to the client's release management process to include the creation of release plans for all software deployments to include release notes, testing results and back‑out plans, which shall be approved by the client before implementation