Business Analyst, Global Network Delivery
Listed on 2026-07-29
-
IT/Tech
Business Systems & Technology Analysis, Data Analyst, Change Management, IT Business Analyst
Description
The AWS Global Network Delivery (GND) team is searching for a passionate and talented business analyst (BA) to drive process automation, operational standardization, and product enhancements across 10+ services and 6 network fabrics supporting Data Center and Network Capacity deployment. You will assess system capabilities, identify gaps, and define product requirements to improve tooling and workflows for our customers. You will work with key stakeholders to support improvement programs, onboard new functions and frameworks, and reduce manual effort through automation initiatives such as Zero Touch Tracking (ZTT) and reusable framework development.
You will be responsible for defining product requirements, driving tooling enhancements, streamlining and simplifying process workflows, and managing project timelines and deliverables. You will leverage SQL, DC network deployment knowledge, and system design thinking to improve operational efficiency - including reducing manual task effort, improving issue resolution SLAs, and enabling self-service capabilities for technicians and stakeholders. You will also drive the transition of legacy tooling (e.g., SIM-C to Taskei), shape automation request intake processes, and help define AI-based operational support solutions to reduce inbound support volume.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Global Network Delivery (GND) team is searching for a passionate and talented business analyst (BA) to drive process automation, operational standardization, and product enhancements across 10+ services and 6 network fabrics supporting Data Center and Network Capacity deployment. You will assess system capabilities, identify gaps, and define product requirements to improve tooling and workflows for our customers. You will work with key stakeholders to support improvement programs, onboard new functions and frameworks, and reduce manual effort through automation initiatives such as Zero Touch Tracking (ZTT) and reusable framework development.
You will be responsible for defining product requirements, driving tooling enhancements, streamlining and simplifying process workflows, and managing project timelines and deliverables. You will leverage SQL, DC network deployment knowledge, and system design thinking to improve operational efficiency - including reducing manual task effort, improving issue resolution SLAs, and enabling self-service capabilities for technicians and stakeholders. You will also drive the transition of legacy tooling (e.g., SIM-C to Taskei), shape automation request intake processes, and help define AI-based operational support solutions to reduce inbound support volume.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
job responsibilities
- Drive process automation initiatives - including Zero Touch Tracking (ZTT) and reusable framework development - to reduce manual task effort.
- Partner with BaND and GPO stakeholders to align on operational scope, onboard new functions, and resolve cross-team dependencies.
- Lead the transition of legacy tooling (e.g., SIM-C to Taskei) - ensuring continuity of service while improving system capabilities.
- Shape and refine automation request intake processes to manage demand and reduce unplanned work.
- Define AI-based operational support solutions and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).