Sr. Customer Solutions Manager, USAF

Key job responsibilities

• Own & Influence:
  Lead complex DoD customer engagements end-to-end as a trusted advisor to senior military and civilian decision makers, delivering measurable outcomes across multiple USAF programs
• Drive Adoption & Delivery:
  Develop and execute cloud adoption roadmaps aligned with program milestones; accelerate delivery and value realization across a portfolio of classified workloads
• Accelerate Value:
  Identify opportunities for large-scale migrations, generative AI, and modernization that advance USAF missions and operational efficiency
• Navigate Ambiguity:
  Operate independently in classified environments (Secret/TS/SCI) with incomplete information, using high judgment to provide clarity to customers and internal teams
• Enable & Govern:
  Design AI readiness assessments, governance frameworks, and executive briefings that prepare customers for cloud transformation and long-term operational excellence
• Advocate & Advise:
  Serve as the customer's voice within AWS, providing actionable insights that inform service improvements and align internal teams to customer priorities
• Collaborate & Coordinate:
  Bridge AEs, SAs, TAMs, and Pro Serve to ensure cohesive execution against customer cloud strategy
• Build, Scale & Mentor:
  Build scalable mechanisms, develop best practices, and mentor within and across teams to elevate CSM performance

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• 6+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience with USAF organizational structure, DoW acquisition processes and contract vehicles, and cloud architectures across multiple classification levels.
• Current, active US Government Security Clearance of Top Secret or above

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
• Experience in DoW or Intelligence Community environments with understanding of DoW/IC infrastructures, policies, and operational requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at  .

USA, VA, Arlington -  -  USD annually

USA, VA, Herndon -  -  USD annually