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Help Desk Manager: Lead 10–15 Agents to SLA Excellence
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-08-20
Listing for:
IntelliDyne Jobs for Veterans
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Intelli Dyne, LLC is seeking an IT Help Desk Manager in Herndon, VA to lead a 10–15‑seat Tier 1 team in a fast-paced service delivery environment. You will ensure high-quality customer service, timely incident resolution, and continuous improvement of help desk operations.
You will oversee queue management, agent performance, training, and ITSM workflows, partnering with Tier 2/3 teams while maintaining a customer‑first culture and strong adherence to SLAs and KPIs.
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