Overnight Support Engineer II - 3 Schedules Available
Listed on 2026-09-12
-
IT/Tech
IT Support, Systems Administrator
ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties/Responsibilities- Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
- Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
- Troubleshoot Windows, Mac, and Linux operating systems
- Assist with resolving basic API integrations and connectivity issues.
- Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
- Perform end user management and account provisioning.
- Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
- Diagnose and elevate network issues, including Wi-Fi and LAN connectivity.
- Conduct proactive system health checks to maintain operational efficiency.
- Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
- Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
- Maintain detailed and accurate documentation of support activities while ensuring data security.
- Work closely with team members to ensure efficient issue resolution.
- Follow and enhance standardized processes and checklists to improve service quality.
- Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.
- Tier 2
- 11:00 PM - 7:00 AM
- 11:00 PM - 7:00 AM
- 7:00 AM - 7:00 PM
- 11:00 PM - 7:00 AM
- 11:00 PM - 7:00 AM
- 7:00 PM - 7:00 AM
Qualifications:
This position requires applicants to have current, interim eligibility or previous security clearance.
- Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation
- Interim clearances will be accepted for consideration
- All clearances are encouraged to apply
- U.S. citizenship is required by federal regulation
ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties/Responsibilities- Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
- Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
- Troubleshoot Windows, Mac, and Linux operating systems
- Assist with resolving basic API integrations and connectivity issues.
- Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
- Perform end user management and account provisioning.
- Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
- Diagnose and elevate network issues, including Wi-Fi and LAN connectivity.
- Conduct proactive system health checks to maintain operational efficiency.
- Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
- Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
- Maintain detailed and accurate documentation of support activities while ensuring data security.
- Work closely with team members to ensure efficient issue resolution.
- Follow and enhance standardized processes and checklists to improve service quality.
- Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.
Shift Schedule
- Tier 2 Employee A
- Monday
- Friday - 11:00 PM - 7:00 AM
- Wednesday
- Thursday - 11:00 PM - 7:00 AM
- Monday
- Tuesday - 11:00 PM - 7:00 AM
- Friday
- 11:00 PM - 7:00 AM
- Saturday
- Sunday - 7:00 PM - 7:00 AM
All positions are scheduled for 40 hours per week.
Qualifications:
This position requires applicants to have current, interim eligibility or previous security clearance.
- Candidates must have held or currently hold a clearance, or have documented…
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