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Frontline 24/7 Incident & Service Support Specialist
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-08-22
Listing for:
Knowmadics
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Knowmadics is seeking an Incident & Service Support Agent to join our 24/7/365 operations center. This role blends real-time monitoring, emergency triage, and product-level support to ensure system reliability and strong customer engagement.
You'll handle alerts via 360 Aware, document status across systems, support Jira-based desks, and assist with live product demonstrations. Flexible shifts include overnights, weekends, and holidays.
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