AWS Cloud Engineer

Cloud Infrastructure Operations Engineer

Ability to safely execute automation scripts for cloud resource and OS-level operations, understanding scripts inputs and outputs, workflow, and troubleshooting basic execution issues.

We value engineers who take full responsibility for their work. Take prompt action on production issues, follow established troubleshooting and escalation procedures, and maintain a strong focus on service availability, uptime, and operational stability.

Responsibilities:

• Act as the primary responder for incoming cloud infrastructure issues. Perform rapid triage to understand the scope and business impact of reported problems.
• Collect and analyze system logs, network traces, and file system information. Apply Red Hat Linux skills to perform basic LVM operations, analyze syslog, and troubleshoot OS-level processes and services.
• Contact application owners or customers directly to gather missing details. Isolate issues between the application layer, OS layer and Cloud Infrastructure layer.
• When needed, open and manage support cases with cloud providers (AWS/Azure).
• If an issue exceeds defined SLAs, package all collected logs, evidence, and preliminary troubleshooting into a detailed and defined hand-off template for the L3 senior Infrastructure team.
• Leverage AI assistants and AIOps tools to analyze and summarize logs, identify potential issues, and accelerate troubleshooting and evidence gathering.
• Monitor AWS and Azure Backup status report and perform VM/image-based restores such as AWS AMI and Azure image restores following established procedures.
• Develop and maintain small-scale automation using Bash, Python, and Ansible to streamline data collection, filtering, and routine troubleshooting and evidence-gathering tasks.
• Available to provide support when needed during off-hours, nights, or weekends when critical infrastructure issues or escalation require immediate attention.

Skills:

Cloud Platforms:
Hands-on experience with AWS and Azure core services:

• Compute: EC2, Virtual Machine, AMI and Managed image
• Networking: VPC/Vnet, Subnets, Security Groups, NSGs, VPN, Direct Connect, Express Route, and Load Balancers
• Storage: S3, EBS, EFS, Azure Blobs, Managed disks and Vault
• Security: IAM policies, RBAC, Secret keys
• Backup and Restore:
  Backup configuration, monitoring, and restore operations for cloud resources and virtual machines

Linux & OS-Level: Strong administration skills in Red Hat Linux are mandatory:

• LVM, file system administration – creation, expansion
• Managing system services, daemons, os-level logging
• Performance tuning and resource troubleshooting (CPU/Memory/IO etc.