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Helpdesk Lead, Tier 2 – Onsite in DC
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-08-30
Listing for:
Yakshna Solutions
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Yakshna Solutions, Inc. is seeking a Tier 2-Helpdesk Lead to manage escalation support for USAidam systems and oversee the helpdesk operation in the Washington, DC area.
This onsite role ensures timely ticket resolution and proper documentation in OCIO EOUSA systems, with escalation handled by the project team and government PMs. The ideal candidate will have a Bachelor’s degree (or equivalent substitutions), 4+ years in IT Helpdesk, and the ability to obtain a Secret clearance.
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