Technology Services Intern

Technology Services Intern | Deltek, Inc

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

At Deltek, security isn't a gate at the end of the process — it's in the foundation. Enterprise Security & Technology Services (ESTS) brings together security, infrastructure, and technology operations under one organization, led by our CISO, with a mandate to make sure Deltek builds and operates with integrity at every layer. We're a passionate team of technologists and security professionals who work across the entire company — embedded in how services are built, delivered, and supported.

We run agile, we embrace intelligent automation to amplify what our people can do, and we hold ourselves to a high standard because the organizations that depend on Deltek's platform are doing work that can't afford mistakes. If you take your craft seriously, want visibility into how a complex, global technology organization really operates, and believe security should be a first principle — not an afterthought — this is a team that will feel like home.

Assist with onsite and remote technical support for employee incidents and service requests under the guidance of Technology Services team members. Respond to employee questions professionally and provide timely status updates. Create and update tickets in the incident tracking system, including troubleshooting steps, actions taken, follow-up conversations, and resolutions. Troubleshoot common Windows and Mac hardware, software, connectivity, peripheral, and mobile-device issues.

Escalate issues to the appropriate technician or support group when additional expertise or access is required. Assist with desktop software installations, hardware setup, device deployments, and equipment inventory activities. Support new employee technology orientation and help create easy-to-follow user guidance. Contribute solutions and lessons learned to the IT Knowledge Base. Learn and use enterprise support tools, processes, and service-management practices.

Participate in team projects and process-improvement initiatives based on business needs.

Currently pursuing an associate, bachelor's, or relevant technical degree or certificate in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field. Basic understanding of computer hardware, Windows or macOS, Microsoft applications, networking concepts, or mobile devices gained through coursework, labs, personal projects, volunteering, or part-time work. Interest in technology and a willingness to learn new tools and processes.

Clear verbal and written communication skills. Customer-focused attitude with patience, professionalism, and respect for others. Ability to organize work, follow instructions, document details, and manage multiple assignments. Ability to work independently when appropriate and collaborate effectively with a team.

The U.S. hourly range for this position is $16.00 - $17.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek.

Employees have access to healthcare benefits, a 401(k) plan and company match,…