AVI Engineer SME - TS​/SCI w​/Polygraph

The AVI Engineer (SME) is responsible for designing technical solutions for complex problems. The candidate will provide technical oversight of a project solution, including requirement interpretation and allocation of requirements to technical components. The candidate will define processes to support the implementation of requirements. The candidate will be responsible for ensuring that the technical solutions leverage industry best practices, designing security and excellence while minimizing the total cost of ownership.

Candidate should be able to define internal and external customer IT infrastructure architecture needs and then design solutions to meet those needs to include: capacity planning, systems configuration and tuning, monitoring backups, and installations of hardware and software. Candidates will be required to work independently with little supervision and should be flexible to work and support IT Operations needs as requested.

• Perform onsite AV system operations and maintenance, and troubleshooting to ensure high levels of operational readiness
• Provide technical support to the end users in person or by phone
• Support troubleshooting and optimization of AV performance, availability, and scalability
• Management of system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
• AV system user training
• Ensure compliance with change management processes for system updates or changes
• Availability for on-call support outside regular business hours to address urgent issues and ensure continuous operation of AV systems

Required Qualifications:

• Experience with maintenance and troubleshooting of Integrated Client Transmitters,
• Experience with installing and troubleshooting audiovisual systems such as, Cisco, Think logical, etc
• Experience supporting high ops-temp environments
• Ability to take ambiguous requirements or problems and convert them into technical solutions
• Ability to partner with systems administrators, storage administrators, and application developers to solve complex problems
• Complex problem management research and issue resolution
• Ability to mentor junior engineers

• Experience configuring, designing, and troubleshooting QoS in LAN or WAN devices
• Juniper, Palo Alto, or Cisco Next Generation Firewalls Certifications and hands on experience
• Experience design, engineering, and deploying Muli-Factor Authentication solution
• Experience design, engineering, and deploying Zero-Trust solutions

• 15+ years of related Network Engineering experience
• Bachelor’s or Technology degree in Engineering or a related specialized area/field, OR equivalent 19 years job-related experience
• TS/SCI with SCI Poly clearance
• Excellent organizational, coordination, interpersonal and team building skills
• Proven problem-solving skills in complex environments
• Location:
  
  Herndon area

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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