Senior Business Analyst | Partner Engineering

What you will be doing:

• Assess current partner onboarding, integration, testing, and support processes across Epicor ERP products to establish a clear baseline of how work is completed today.
• Partner with internal stakeholders, ISVs, service partners, channel partners, and other third parties to gather requirements, identify dependencies, and uncover process gaps.
• Define and help operationalize a standardized Partner Engineering Operating Model across areas such as architecture, security, data governance, identity, release, and support workflows.
• Translate complex business and technical needs into clear requirements, priorities, recommendations, and actionable work streams.
• Establish future-state goals and help define the roadmap needed to move from current processes toward a more consistent and scalable partner model.
• Lead cross-functional discussions and drive progress across teams without relying on direct authority or a dedicated engineering team.
• Support ongoing validation, prioritization, and refinement as partner needs, technical requirements, and business priorities evolve.

• 5+ years’ experience in business analysis or a related role, with demonstrated success working independently in complex environments.
• Experience integrating multiple companies, partners, products, or third-party solutions, with a strong understanding of cross-company dependencies.
• Excellent written and verbal communication skills, with the ability to lead discovery conversations and work effectively with internal and external stakeholders.
• Working knowledge of software development lifecycle processes, cloud concepts, and technical integration concepts such as API gateways, test environments, and test data sets.
• Strong analytical, problem-solving, strategic thinking, negotiation, and stakeholder management skills.
• Ability to learn new technologies, products, and processes quickly while navigating ambiguity and changing requirements.
• Bachelor’s degree preferred (or equivalent experience).

• Experience working with ISVs, technology partners, service partners, channel partners, or other third-party ecosystems.
• Experience with ERP platforms or enterprise software environments.
• Experience establishing or improving operating models, governance frameworks, integration processes, or partner onboarding workflows.
• Proven experience using agentic tools to improve collaboration, solution quality, and delivery speed.

Join us at Epicor, where your success is our success.

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

• Health and Wellness:
  Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility:
  Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development:
  Free Linked In Learning licenses for…