Repair & Warranty Specialist

## Repair & Warranty Specialist Apply locations:
Herndon Area, VAtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
June 9, 2026 (5 days left to apply) job requisition  is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at
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* Job Description:

******** What does your next challenge look like?
**** At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their  Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable  this context we are looking for a
**** Repair & Warranty Specialist
**** to join our team in
**** Herndon, VA
******** WHAT’S IN IT FOR YOU
**** Here is a selection of some of the benefits we offer our employees. Local benefits may vary.
* ** Competitive Remuneration**
* ** Work / Life Balance:
** Hybrid Working, flex-time, maternity/paternity leave
* ** Personal Development:
** Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
* ** Health & Wellbeing:
** Health insurance, well-being programs
**** HOW YOU WILL CONTRIBUTE TO THE TEAM
*******
* Primary Responsibilities:

******** Customer Order management : 40%
***** Handle, log and follow up on customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
* Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
* Issue Repair/Lease/Exchange Orders to approved suppliers
* Handle, log and follow up on suppliers retrofit programs
* Handle follow-up and improvement of Satair's objectives for Repair/Lease/Exchange Orders & Warranty claims and prepare performance reports on a monthly basis which reflect:
* Manage customers' repair/lease/exchange orders and warranty claims while closely monitoring that the suppliers conform to contractually agreed obligations based on key performance indicators (KPIs)
* Shop Processing Time (SPT) / Turn-Around-Time (TAT)
* Initiate and follow up on actions ensuring improvement plans are met
**** Repair shop/Supplier relations: 40%
***** Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
* Initiate and follow up on action tracker to ensure improvement plans are met
* Ensure changes in supplier performance are communicated to all stakeholders
* Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities
**** Process and stakeholder management: 15%
***** Participate in and plan external and internal visits with suppliers and customers
* Ensure internal and external processes are reviewed and improved where needed
* Identify, initiate or offer suggestions to improve efficiency internally and with suppliers
**** Additional Responsibilities: 5%
***** Strategic Support:
Provide essential support to the Head of Repair, Warranty & Production in achieving strategic objectives related to all repair activities.
** Other duties as assigned:
*** Perform other duties as assigned to support the overall objectives of the repair operations.
**** ABOUT YOU
***
* Required Qualifications:

* Associate Degree in Supply Chain. Production, Engineering or a…