Charter Services Logistics Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As the Logistics Full Charter Specialist you will assist and provide guidance to clients and internal/external teams on specialized job orders, status updates, price quotes, or other job‑related questions.

• Fiscal Responsibility:
  Help manage the charter services P&L.
• Customer Service and Control group functions:
  Enter orders and set up logistics plans to meet customer needs, ensuring and maintaining the order flow through QT.
• Operational Performance:
  Contribute and ensure alignment with strategic goals for process efficiency and customer satisfaction.
• Implement initiatives for continuous improvement and data‑driven decision‑making.
• Customer Satisfaction & Quality Assurance:
  Address real‑time customer satisfaction concerns and ensure corrective actions are applied and followed through.
• Strategic Contribution:
  Actively contribute to corporate strategy by implementing operational initiatives aligned with company goals.
• Compliance and Emergency Preparedness:
  Ensure readiness with contingency plans and compliance, including necessary access for service partners.

• Strong organisational and time‑management skills.
• Ability to work in a fast‑paced environment, meet tight deadlines, and communicate effectively.
• Maintain a high level of quality data entry and record‑keeping.

• World geography / time zones.
• Freight forwarding / logistics background.
• Knowledgeable in domestic/international routings (preferred).

• Customer service experience and/or background in logistics, air freight, or supply chain management (preferred).
• Dangerous Goods certification (preferred, not required).

Our hourly wage range for this position is $30.00–$33.00 an hour, part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary based on experience, skills, job location, internal pay equity, and other business considerations. We provide continuous training programs, career mobility and a dynamic global work environment.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorised to work in the U.S. This is performed only after job offer acceptance and completion of Form I‑9. Artificial Intelligence tools may be used to assist in screening applications and interview scheduling, but final decisions are made by human reviewers.

We are committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits discrimination on the basis of race, ancestry, colour, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

We will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees, unless such accommodation would create an undue hardship.