General Manager - Residential Property Management

General Manager is responsible for managing operations and maximizing financial value of a diverse,
multi-site residential apartment portfolio
which may consist of a combination of both market-rate and affordable communities . An associate in this position will be assigned by the VP to manage different properties in a region or regions, typically for a short to medium term assignment, though long term assignments are possible. These assignments may be to work in the absence of the regularly assigned manager or to work at a troubled property.

The duties include achieving the financial and operational goals of the owner’s, the company, and of the region. The General Manager leads on-site staff to ensure a sufficient flow of revenue by maintaining a high percentage of apartment unit occupancy, adherence to property standards (to include unit turns and routine maintenance, grounds at a functional and high aesthetic level), Owner and resident satisfaction and controlling expenses.

• Provide day-to-day and ongoing supervision, management, and leadership of a team of employees, one or more of who may be a supervisor with subordinate staff. Management responsibilities will include recruiting, engagement, performance management, coaching and counseling, workplace conflict resolution, compensation administration, enforcement of workplace and company policies and rules, etc.
• Operational Oversight, Financial Management, Leadership & Team Management, Strategic Planning & Growth, Customer & Client Relations,Compliance & Risk Management, Communication and Reporting.
• Review monthly financial reports, assist on-site managers with preparing the required owner reports, and attend asset management meetings
• Answer questions from owners, government agencies, financial institutions, auditors, accounting, staff, etc.
• Supervises all on-site staff, including hiring, training, supervision, and corrective measures. Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties.
• Prepares and implements annual budget in coordination with owners and asset managers. Monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
• Physically walks and inspects the interior and exterior of every community within his/her portfolio on a monthly basis. Makes recommendations for physical repairs and/or replacements.
• Maintains a positive customer service attitude. Attends to resident concerns on an as-needed basis.
• Reviews leases, rules, and regulations, contracts, licenses
• Reviews rent schedules, personnel files, and resident files
• Meets with staff individually and in group meetings to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion
• Assures that associates follow company policies and safety rules; complies with company policies for reporting incidents.
• Enforces safety standards and training for staff.
• Follows up as needed on all aspects of property management
• Negotiates contracts but not signing.
• Prepare for regulatory agency inspections
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Manage and oversee assigned communities in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and property owners, seeking to maximize revenue and minimize expenses while still maintaining the proper level of service and curb appeal.
• Be responsive and receptive to owners’ needs, goals, and objectives.
• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition through daily visual inspections, property walks, and team walks as necessary, in addition to managing expenses as it relates to curb appeal initiatives.
• Ensure that an adequate number of units are market-ready and show-ready at all times. This includes daily or weekly walks as necessary to ensure the readiness of all show units. Work with the turnover team to manage expectations and execution as it relates to the readiness of units and accuracy of the information in Realpage/One Site.
• Adhere to all local, state, and federal housing requirements as it relates to leasing and management of the property.
• Oversee all marketing efforts at the community, from online advertising to signage to collateral to SEO/PPC campaigns and Internet Listing Services.
• Maintain an excellent customer service relationship by adhering to the highest levels of customer service expectations and ensure that the team is executing these roles…