Manager, TIPM, Delivery Ops, Data Center Planning and Delivery

Description

Amazon Web Services (AWS) is seeking an experienced and results-oriented Manager to lead the AMER Delivery Operations team within the Data Center Planning and Delivery organization. This role is responsible for driving end-to-end program management across a portfolio of high-visibility initiatives that directly impact AWS's ability to deliver infrastructure capacity on time and at scale across the Americas region.

The ideal candidate is a strategic thinker and operational leader who thrives in ambiguous environments, earns trust across senior stakeholders, and consistently raises the bar on process excellence, organizational accountability, and team development.

Lead end-to-end Capital Approval Request (CAR) program management, including executive coordination and regional program ownership across Delivery, Energy/Water, and Real Estate work streams.

Lead supplemental and reallocation support activities, ensuring timely and accurate execution across program cycles.

Continuously identify process efficiencies, reduce level of effort, and apply lessons learned to drive standardization and scalability across the CAR program.

Lead Director-level goal review meetings and coordinate cross-functionally with VP-level teams to ensure strategic alignment across the organization.

Support the headcount allocation through training delivery and PID distribution.

Partner with Finance during Operating Plan (OP) cycles to coordinate headcount requests, support headcount model development, and track Director-level metrics.

Drive organizational visibility and accountability through Weekly Business Reviews (WBRs), Quarterly Business Reviews (QBRs), and regional Monthly Business Review (M ) support.

Coordinate exemption requests around critical business dates to protect delivery timelines and minimize operational disruption.

Lead their team to drive Data Center Build Manager (DCBM) program coordination, including customer feedback loops, feature request management, and launch communications.

Build and scale advanced Generative AI automation capabilities to support operational efficiency and future organizational growth.

Champion organizational learning by owning knowledge management, developing and delivering training programs, and leading continuous improvement initiatives.

Establish scalable knowledge management frameworks that enable team effectiveness and onboarding excellence.

Lead technical infrastructure program delivery across the AMER region, including milestone tracking, risk mitigation, and issue triage.

Track and report on key organizational goals, including Incremental Capacity (S-Team goal) and On Time Delivery (KPNS), ensuring timely escalation and resolution of blockers.

Serve as the primary point of accountability for AMER regional delivery performance metrics.

• 5+ years of project management (including scope, schedule, budget, quality, risk and critical path management) experience
• 3+ years of team management experience
• 3+ years of experience managing cross-functional programs with senior stakeholder engagement (Director/VP level).
• Experience with capital planning, headcount management, or business operations in a technology or infrastructure organization.
• Demonstrated ability to develop and implement scalable processes and mechanisms.
• Bachelor's degree in Business, Engineering, Operations, or a related field.

• Experience in data center, infrastructure, or cloud capacity planning environments.
• Familiarity with CAR or capital approval processes within a large enterprise.
• Experience leveraging Generative AI tools to drive operational automation and efficiency.
• Strong analytical skills with experience building and managing business review mechanisms (W , Q , M ).
• Proven track record of leading teams through ambiguity and delivering results in a matrixed organization.
• MBA or advanced degree preferred.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or…