Client Service Supervisor in Herndon

Job Overview

The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The CSS is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies.

The CSS will act as the primary daily client contact in coordination with the Client Service Manager while overseeing staff onsite for all supervisory functions.

• Lead and supervise daily lockbox processing activities to ensure operational efficiency.
• Supervise day‑to‑day operations to ensure compliance with agreed‑upon service levels.
• Monitor metrics of staff including productivity and quality.
• Organize and assist in the control of project work as assigned.
• Ensure that all standards and procedures are followed.
• Communicate effectively with team members and management.
• Support staffing and schedule planning.
• Train and mentor staff to ensure procedures and best practices are followed.
• Analyze and react to the results of monthly metrics.
• Take action to drive change and innovation that will transform our business.
• Participate in succession planning at the site.

• 2+ years of related office experience; preference for hospitality services such as hotels or concierge.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40 lbs).
• Ability to work independently and with minimal direction.
• Previous management/supervisor experience overseeing 5‑10 employees.
• Exceptional computer skills.
• Ability to multitask and complete priority tasks on time.
• Strong integrity and solid business ethics.
• Flexibility and adaptability to change.

• Fine and/or gross motor skills to grasp, lift, and carry packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs or greater frequently.
• Vision requirements including close and distance vision, focus adjustment, and color discrimination.

$23.50—$26 USD

• Competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts, and a 401(k) with company match.
• Travel:
  None or negligible.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and other protected characteristics.