Wholesale Account Specialist

Primary

Location:

Herndon, Virginia

V-Soft Consulting is currently hiring for a Wholesale Account Specialist (Remote) in Herndon, Virginia.

V-Soft Consulting is currently hiring for a Wholesale Account Specialist for our premier client in Herndon, Virginia
.

New Shop Account Outreach (40%)

• Actively visit independent body and mechanical repair shops to form parts ordering relationships.

Identify Key Personnel

• Identify and connect with the shop personnel responsible for parts ordering to ensure smooth communication and relationship-building.

Facilitate Introductions

• Facilitate live introductions between new shop customers and dealership Parts Managers and wholesale teams to build and improve direct relationships.

Confirm Orders

• Work with dealership wholesale teams to confirm and manage live customer orders through the relevant software.

Update CRM Profiles

• Regularly update customer profiles in the Wholesale CRM system to enhance email capture rates and improve the effectiveness of marketing campaigns.

Document Visits

• Meticulously document all account visits and interactions in the Dealer CRM database to assist with Dealer account maintenance and ROI tracking.

Shop Software Adoption (40%)

• Identify shops that are not currently using Collision Link, OPS, CCC, or Repair Link EPO platforms to target them for adoption initiatives.

Provide Support

• Offer hands-on support to independent shops, assisting with EPO platform sign-up, installation, integration, and usage, as well as guiding them through the parts ordering process.

Manage Issues

• Actively manage and escalate any issues shops encounter with platform providers, ensuring they receive timely and effective support.

Dealer Program Engagement (20%)

• Field Coordination:
  Liaise with Wholesale Parts Specialist for each Dealer contact.

Market Kickoff Participation

• Participate in market kickoff events for shop visits, working closely with Dealers to introduce new accounts and platform adoption plans.

Share Plans And Schedules

• Develop and share detailed shop contact target plans and schedules for new account outreach and software adoption with Dealers and client teams.

Review Sales Data

• Regularly review Dealer sales data to verify EPO platform adoption and identify areas for improvement.

Coaching Dealers

• Coach Dealers on best practices for responding to orders promptly and increasing conversion rates, ensuring they maximize the benefits of the platforms.

Escalate Opportunities

• Identify and escalate Dealer opportunities to Dealer Management and Field Teams for additional support and development.

Education And Experience

• Bachelors Degree.
• 5+ years of experience in a relevant role within the automotive or wholesale industry is required.
• Experience in wholesale parts sales.
• Sales experience / sales acumen.
• Understanding of US automotive aftermarket.

Desired

• Master s degree in business management or marketing.
• Experience in directing sales multiple channels.
• Knowledge of Aftermarket or OEM sales and supply environment.
• Wholesale (Field) automotive experience.
• Parts, accessory, & service marketing experience.
• Retail/Parts Manager Experience.
• Proficient in current Dealer DMS systems data and Office applications.

Knowledge,

Skills And Abilities

• Communication skills - Interpersonal, presentation and written.
• Ability to integrate people and system process.
• Influencing and negotiation skills.
• Problem solving.

Job Responsibilities
:

• Actively visit independent body and mechanical repair shops to form parts ordering relationships.

• Identify and connect with the shop personnel responsible for parts ordering to ensure smooth communication and relationship-building.

• Facilitate live introductions between new shop customers and dealership Parts Managers and wholesale teams to build and improve direct relationships.

• Work with dealership wholesale teams to confirm and manage live customer orders through the relevant software.

• Regularly update customer profiles in the Wholesale CRM system to enhance email capture rates and improve the effectiveness of marketing campaigns.

• Meticulously document all account visits and interactions in the Dealer CRM database to assist with Dealer account maintenance and ROI tracking.

• Identify non-users and target them for adoption initiatives of Collision Link, OPS, CCC, or Repair Link EPO platforms.

• Provide hands-on support to independent shops, assisting with EPO platform sign-up, installation, integration, and usage, as well as guiding them through the parts ordering process.

• Manage and escalate any issues shops encounter with platform providers, ensuring timely and effective support.

• Field Coordination with Wholesale Parts Specialist for each Dealer contact.

• Participate in market kickoff events for shop visits, working closely with Dealers to introduce new accounts and platform adoption plans.

• Develop and share detailed shop contact target plans and schedules for new account…