Inside Sales Manager – SMB

Location:

Herndon, VA Office Daily

Title:

Inside Sales Manager – SMB

Type:
Full-time

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable.

Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

We are seeking an experienced and results-driven Inside Sales Manager to lead and develop our SMB (Small and Medium Business) sales team. This role is responsible for driving new business acquisition, increasing revenue growth, and building a high-performing inside sales organization focused on generating opportunities and closing business within the SMB market. The ideal candidate is a proven sales leader with strong coaching, forecasting, pipeline management, and business development skills.

This individual will work closely with Marketing, Channel Partners (specifically CDW and SHI), Sales Leadership, and Customer Success teams to develop strategies that accelerate growth, improve sales effectiveness, and deliver an exceptional customer experience.

• Lead, coach, and motivate a team of Inside Sales Representatives focused on SMB customer acquisition and account growth.
• Establish performance expectations, sales goals, and key performance indicators (KPIs) for the inside sales team.
• Conduct regular one-on-one coaching sessions, performance reviews, and skills development training.
• Recruit, onboard, and develop top sales talent to support company growth objectives.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Define and execute strategies to drive new business acquisition and customer retention within the SMB market.
• Collaborate with Marketing to penetrate key markets and improve lead generation efforts.
• Develop and implement sales plans, territory strategies, and pipeline development initiatives.
• Identify opportunities to maximize revenue through new customer acquisition, upselling, and cross-selling.
• Build relationships with channel partners to generate and accelerate qualified sales opportunities.
• Provide recommendations on pricing strategies, promotions, and sales initiatives based on market conditions.

• Monitor pipeline activity, sales performance, and forecasting accuracy to ensure achievement of revenue targets.
• Review sales metrics and performance reports to identify trends, challenges, and growth opportunities.
• Ensure effective lead management, opportunity progression, and CRM utilization across the team.
• Develop processes and best practices to improve sales productivity and conversion rates.
• Investigate factors impacting sales performance and implement corrective action plans when necessary.

• Promote strong relationships with customers, prospects, and channel partners to understand business needs and deliver value-based solutions.
• Support strategic customer engagements and assist with complex sales opportunities when required.
• Influence key stakeholders and decision-makers throughout the sales process.
• Collaborate with channel partners to expand market reach and strengthen customer relationships.

• Partner with Marketing, Product Management, and Customer Success teams to improve customer acquisition and retention strategies.
• Provide customer and market feedback to assist with content development, messaging, and product enhancements.
• Participate in…