Maritime Mission Customer Success Manager

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can:
Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, asylee, or refugee.

Export Control/ITAR:
Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

We are seeking a Maritime Mission Customer Success Manager to join our U.S. Government Go-to-Market organization. Reporting to the VP of U.S. Government Sales, this role serves as the lead customer‑facing maritime subject matter expert supporting the U.S. Navy, NIWC, and other U.S. Government maritime mission customers.

The ideal candidate combines operational maritime expertise with strong customer engagement skills and thrives at the intersection of customer success, mission analysis, and technical solutioning. You'll partner directly with operators, analysts, engineers, and program stakeholders to ensure customers successfully adopt Vantor's capabilities while helping shape solutions that solve real‑world maritime mission challenges.

This is a highly collaborative individual contributor (IC6) role that works closely with Sales, Product, Engineering, and Customer Success to deliver exceptional customer outcomes and identify opportunities for growth across the maritime mission space.

This position may be based remotely or from our Herndon, VA, Westminster, CO, or Tampa, FL offices and requires up to 25% travel.

• Serve as the primary maritime mission subject matter expert supporting U.S. Government customers throughout the customer lifecycle.
• Build trusted relationships with stakeholders across NIWC Pacific, NIWC Atlantic, NAVWAR, U.S. Navy Program Offices, Fleet organizations, Marine Corps, Coast Guard, and other maritime mission partners.
• Partner with Account Executives during customer engagements to understand mission requirements, shape technical solutions, and support strategic growth opportunities.
• Work alongside customer operators and analysts to understand operational workflows, intelligence requirements, and evolving mission priorities.
• Help customers successfully implement, adopt, and operationalize Vantor's geospatial intelligence, maritime analytics, and AI‑enabled capabilities.
• Conduct customer briefings, product demonstrations, mission planning sessions, workshops, and training events.
• Support operational exercises, technical exchanges, and customer working groups while serving as a trusted mission advisor.
• Gather customer feedback and operational insights to help influence product roadmap priorities and future capability development.
• Collaborate with Product, Engineering, and Delivery teams to resolve customer challenges and continuously improve the customer experience.
• Monitor customer adoption, mission outcomes, and operational success while proactively identifying opportunities for expansion within existing accounts.
• Support proposal efforts, capture activities, and technical responses by providing maritime operational expertise.
• Represent Vantor at industry conferences, Navy and NIWC events, and customer forums.

• Active TS/SCI security clearance.
• Bachelor's degree in Engineering, Computer Science, Geospatial Sciences, National Security Studies, Business, or a related discipline. Equivalent experience will be considered.
• 5+ years supporting U.S. Government customers within defense, intelligence, maritime, or national security environments.
• Experience supporting customer‑facing activities such as Customer Success, Solutions Engineering, Mission Engineering, Technical Account Management, Systems Engineering, or Solution Architecture.
• Demonstrated experience supporting maritime missions, Maritime Domain Awareness (MDA), naval…