Product Developer | Forward Deployed

At Epicor, we’re building the world’s first cognitive ERP. As a Product Developer in Forward Deployed Engineering, you will embed with customers, learn their operations, and build production‑grade solutions to real business problems. You will own the problem end to end, working with Product Managers, UX Designers, engineers, and customer stakeholders from discovery through deployment, and bring what you learn back into Epicor’s product teams.

• Embed with customers on‑site and virtually to understand operations, observe workflows, and identify pain points.
• Write production‑grade software that solves customer problems in their live environment.
• Integrate with Epicor platforms, customer systems, APIs, identity infrastructure, and cloud environments.
• Lead the technical path from discovery and architecture through deployment, adoption, and post go‑live iteration.
• Navigate legacy systems, ETL pipelines, SSO, security, regulatory constraints, and production access challenges.
• Translate field work into reusable patterns, connectors, platform capabilities, and roadmap insights.
• Prototype rapidly, gather feedback, and iterate directly with users.
• Build and maintain trust with customer engineers, operators, executives, and internal Epicor teams.

• Builder mindset – take ownership and deliver working solutions.
• Engineering depth with customer empathy – ability to write production code and understand end‑user workflows.
• Comfort with ambiguity – progress with incomplete information.
• AI‑native thinking – architectural knowledge of LLMs, RAG, agents, and AI‑powered software.
• Strong communication and executive presence – explain technical direction clearly.
• Ability to disagree well – push back using evidence while preserving trust.
• Bias toward action – make decisions with imperfect information and treat shipped-and‑adopted as done.

• 4+ years of software engineering, solutions engineering, forward‑deployed engineering, or technical delivery.
• Hands‑on coding ability in at least one modern language (Python, JavaScript/Type Script, or C#).
• Experience working in large, unfamiliar codebases and complex technical environments.
• Demonstrated integration with enterprise systems (APIs, data pipelines, SSO, cloud platforms).
• Direct customer‑facing experience across discovery, requirements gathering, design, and delivery.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Willingness to travel to customer sites (typically 20–40%).

• Deploying AI/ML or LLM‑based solutions with RAG, prompt engineering, and agentic orchestration.
• Enterprise SaaS platforms, cloud‑based systems, and security, compliance, and data‑residency knowledge.
• ERP, manufacturing, distribution, retail, or supply‑chain operational workflows.
• ETL processes, data pipelines, and enterprise data integration patterns.
• Turning one‑off customer solutions into reusable patterns, templates, or product capabilities.

• Competitive Pay Range: $94,000 – $151,000 USD.
• Health and Wellness – comprehensive benefits.
• Work‑Life Balance policies built on trust and flexibility.
• Global Mobility – support for international relocation.
• Internal Mobility – 25% of positions filled internally.
• Equal‑Opportunity Employer – Epicor is an equal‑opportunity employer committed to inclusion and diversity.