Field Service Representative

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Job Description:

In the world of aviation, "AOG" isn't just an acronym-it's a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a Field Service Representative (FSR) to serve as the critical bridge between our global engineering power and our airline customers. This isn't a back-office role; you will be embedded on-site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world-class aircraft operations.

If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real-time, we want you on the front lines with us.

This position will be based onsite at an Airbus customer site in the United States - any candidate hired that is not currently in that location will be provided relocation support.

Job location/worksite is decided based off of Airbus customer needs. Incumbents hired into this job opportunity may be required to move to another customer location at a future date in time

Meet the Team:

The Airbus Field Service team is where the "manual" meets the "runway." We are a high-autonomy, high-accountability group of experts who thrive in the "Entry Into Service" (EIS) environment. We don't just identify snags; we transfer know-how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same-transitioning from a high-level briefing with Airline Engineering to a "Meet and Greet" on the ramp-you'll find your peers here.

How we Care for You:

* Financial Rewards:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

* Work/Life Balance:
Paid time off including personal time, holidays and a generous paid parental leave program.

* Health & Welfare:
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Your Challenges:

* Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity).

* Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.

* Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety.

* Be able to provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters.

* Maintain a business relationship with the airline and the home base.

* Adapt to specific airline's needs, including cultural and climatic environments.

* Perform 'Meet and Greet' activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline.

* Transfer technical know-how to Line Maintenance..

* Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.

* Identify and solve problems wherever possible when they are small and not emotionally loaded.

* Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety.

* Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares..

* Support CSIP process by securing high level of airline participation.

* Provide the status of applicable Airbus supervised retrofit campaigns

* Advise the airline on airline fleet and worldwide reliability statistics

* Update on current and future mandated modification requirements.

* Briefing on selected services, support tools such as Tech Request, Airbus World

* Transfer of the aircraft MSN in the Airbus data base

* Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc) or promote the on line versions

* During EIS phase, relay technical events/snags to Airbus and provide requested data and information to Airbus to improve A/C maturity.

* Support specific reporting on new aircraft post-delivery such as OR3M process or similar.

* Assist the FSM in producing the periodic reports.

* Ensure in-country administration needs are followed.

* Able to run a station on your own, including during an EIS.

Your Boarding Pass:

* A Bachelor's degree in…