Field Service Representative

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In the world of aviation, 'AOG' isn't just an acronym—it’s a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a Field Service Representative (FSR) to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back-office role; you will be embedded on-site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world-class aircraft operations.

If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real-time, we want you on the front lines with us.
This position will be based onsite at an Airbus customer site in the United States - any candidate hired that is not currently in that location will be provided relocation support. Job location/worksite is decided based off of Airbus customer needs. Incumbents hired into this job opportunity may be required to move to another customer location at a future date in time.

Meet the Team:
The Airbus Field Service team is where the 'manual' meets the 'runway.' We are a high-autonomy, high-accountability group of experts who thrive in the 'Entry Into Service' (EIS) environment. We don't just identify snags; we transfer know-how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same—transitioning from a high-level briefing with Airline Engineering to a 'Meet and Greet' on the ramp—you’ll find your peers here.

• Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry Into Service of a new A/C type within a customer.
• Match working hours to flight schedule for a limited period of time (adapted to needs according to the A/C maturity).
• Assist in resolving aircraft technical problems while under high-pressure AOG situations to mitigate airline financial exposure.
• Influence airlines to embody OEB (in particular RED OEB) to improve fleet safety.
• Provide assistance on a wide variety of issues & queries, not only limited to technical but also operational matters.
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airline’s needs, including cultural and climatic environments.
• Perform 'Meet and Greet' activities (Ramp Operations) at Entry Into Service of a new A/C type at the airline.
• Transfer technical know-how to Line Maintenance.
• Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.
• Identify and solve problems wherever possible when they are small and not emotionally loaded.
• Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety.
• Represent Field Service at all technical levels (Maintenance Engineering, Flight Operations, Training and Spares).
• Support CSIP process by securing high level of airline participation.
• Provide the status of applicable Airbus supervised retrofit campaigns.
• Advise the airline on airline fleet and worldwide reliability statistics.
• Provide briefings on selected services, support tools such as Tech Request, Airbus World Transfer of the aircraft MSN in the Airbus database, Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc.) or promote the online versions.
• During EIS phase, relay technical events/snags to Airbus and provide requested data & information to Airbus to improve A/C maturity.
• Support specific reporting on new aircraft post-delivery such as OR3M process or similar.
• Assist the FSM in producing the periodic reports.
• Ensure in-country administration needs are followed.
• Able to run a…