HVAC Receptionist Administrative Coordinator

Benefits

• Company parties
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off

Brozwood is seeking a highly organized and motivated HVAC Receptionist / Administrative Coordinator to support daily office operations and customer service. This position requires an individual who is professional, detail-oriented, technologically proficient, and capable of helping improve and organize company processes. The ideal candidate will be a self-starter who can manage multiple responsibilities while contributing new ideas to help the company grow and operate more efficiently.

• Answer incoming calls and emails in a professional and courteous manner.
• Schedule service calls and communicate with customers regarding appointments.
• Provide excellent customer service and maintain positive relationships with homeowners, builders, suppliers, and subcontractors.
• Assist with customer questions, billing inquiries, and service requests.

• Maintain organized records, files, and documentation.
• Prepare reports, spreadsheets, and other office documents.
• Process invoices, purchase orders, and work orders.
• Assist with job tracking and project documentation.
• Support management with various administrative tasks as needed.

The employee must possess the ability to learn and effectively utilize company software, including

• Service Titan
• Microsoft Excel
• Procore
• Buildertrend
• Supply Pro
• Microsoft Outlook and Word
• Google Workspace applications

• Creating and maintaining customer records.
• Entering and updating job information.
• Tracking project schedules and documentation.
• Preparing reports and spreadsheets.
• Coordinating with builders and vendors through project management platforms.
• Maintaining accurate and complete records.

• Develop and implement systems that improve office efficiency and organization.
• Identify opportunities for streamlining procedures and workflows.
• Assist management in creating and maintaining company standards and processes.
• Recommend and implement new ideas that improve communication, productivity, and customer satisfaction.
• Maintain a proactive attitude and contribute to the overall success of the company.

• High school diploma or equivalent required.
• Previous office, receptionist, customer service, or construction industry experience preferred.
• Experience with Service Titan, Excel, Procore, Buildertrend, or Supply Pro is preferred but not required.
• Strong computer skills and ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Positive attitude and willingness to work as part of a team.

• Ability to sit for extended periods.
• Ability to use a computer, telephone, and standard office equipment.
• Ability to occasionally lift up to 25 pounds.

The ideal candidate will be:

• Dependable and punctual.
• Professional in appearance and communication.
• Self-motivated and able to work independently.
• Adaptable to changing priorities.
• Organized and detail-oriented.
• Eager to learn and continuously improve.
• Capable of bringing fresh ideas and helping develop systems that contribute to the growth and success of Brozwood.

This is a full-time position. Employees are expected to maintain a high level of professionalism and represent Brozwood in a manner that reflects the company's values and commitment to quality service.