Service Desk​/Cashier-Herriman

Position Summary

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk. This position handles guest inquiries, returns, exchanges, and specialty item sales such as balloons, money orders, hunting and fishing licenses, and more. In addition to assisting guests directly, the Customer Service Desk Clerk plays an important role in supporting overall front‑end operations by helping ensure smooth service, minimal lines, and peak performance of the front‑end team.

They work closely with the Front-End Manager to oversee the daily flow of the department and deliver an exceptional shopping experience for every guest.

• Greet and assist guests at the service desk with courtesy and professionalism.
• Process returns, exchanges, and refunds according to company policies.
• Answer phone calls, respond to guest inquiries, and direct calls to the appropriate department.
• Assist in monitoring front‑end operations, helping ensure lines stay minimal and guests are served quickly.
• Work side by side with the Front‑End Manager to help oversee cashiers, baggers, and front‑end workflow.
• Balance cash drawers and maintain accurate transaction records.
• Assist with guest complaints, concerns, or special requests, escalating when necessary.
• Keep the service desk area clean, organized, and well‑stocked with supplies.
• Support front‑end operations as needed, including bagging or assisting at registers.
• Verify correct payment methods are accepted and properly processed.
• Ensure team members are aware of current promotions, ad pricing, and in‑store specials.
• Oversee daily cash handling procedures, including tills, safe counts, and deposits.
• Maintain cleanliness, safety, and organization of front‑end, entry areas, and parking lot.

• Ensure each guest receives a prompt, friendly, and efficient checkout experience.
• Provide knowledgeable answers to guest inquiries.
• Assist in training team members to resolve guest concerns professionally and escalating when necessary.
• Monitor and help manage front‑end operations to minimize wait times.
• Ensure accurate application of promotions, ad pricing, and loyalty programs.
• Maintain a visible presence at the customer service desk to support guest interactions and team guidance.
• Address and follow up on guest feedback or complaints, coordinating with other departments as needed.
• Promote and exemplify a high level of morale within the department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Display excellent problem‑solving skills and pride themselves in finding the best resolution that exemplifies the “Lee’s Way” – doing what’s best for our guests, our team, and our company.
• Be familiar with, and assist customers with the use of, Lee’s Marketplace website and rewards.

• Ensure front‑end team members handle products with care, inspecting items during checkout to maintain quality standards and replacing any products that do not meet Lee’s Marketplace expectations.
• Assist in training and ensure adherence to proper bagging procedures to prevent cross‑contamination and ensure the safe handling of guest groceries.
• Continually improve familiarity with product location throughout the store to better assist guests and team members.
• Follow correct procedures for handling damaged items, including appropriate storage locations by department.
• Ensure that no returned perishable items are placed back on the sales floor, in accordance with food safety and quality standards.
• Follow proper procedures for handling returns, exchanges, and special orders, ensuring compliance with company policies.

• Maintain a clean, organized, and welcoming front‑end area, including registers, bagging…