Care Management Associate

Job Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Active Health is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact, and we need energetic, compassionate people who are dedicated to helping our members understand all the resources available to them.

• Educating identified members about programs available to them to promote wellness
• Scheduling appointments with our nurses and coaches or scheduling them in a group coaching event
• Educating members on their company sponsored incentives and reviewing progress toward meeting their incentives
• Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app
• Providing a positive member experience reflective of the CVS values

We are a call center and connect with the members through inbound and outbound phone calls.

The training is approximately six weeks from 9:00 am to 5:30 pm ET.

Post‑training schedule can be during the hours of 9:30 AM EST to 9:00 PM EST but will be discussed during the interview.

• A personal high‑speed broadband internet connection is required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord. Wi‑Fi is not permitted. Internet is non‑reimbursable by the company unless state law mandates it.
  
  Not 5G.
• 2 years experience in a customer service call center environment where you supported inbound and outbound queues. Experience promoting programs or telephonic sales is preferred but not required. Averaged 85–100 contacts per day.
• Keyboarding skills and able to type 45 WPM with 95% accuracy. You can provide an online test.
• Microsoft 360 (Outlook, Teams, One Drive).
• Workforce management preferred but not required.
• Five9 comparable telephonic software knowledge.
• Additional internal applicant requirements (status will be checked prior to an offer being made).
• Scorecard rating of a 3 or higher.
• Acceptable attendance.
• No written warning or disciplinary action on file.

• Worked in a setting where there were contractual customer expectations, performance guarantees.
• Excellent communication skills both verbal and written.
• Experience supporting complex and nuanced work.
• Ability to discern key points to assist with problem resolution.
• Demonstrate ability to handle multiple assignments competently, accurately, and efficiently.
• Ability to follow direction, multi‑task and adapt to change.
• Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic troubleshooting skills).
• Ability to learn in an online/telework environment.

High school graduate or greater.

40

Full time

The typical pay range for this role is:

$18.50 – $31.72

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.