Customer Service Representative

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B&T USA is seeking a Customer Service Rep to join our Service Team. As the Customer Service Representative, you would be the initial point of contact for any customer who has a question or an issue with a product or service the company sells. Responsibilities include answering inbound phone calls, providing product information and addressing customers’ questions about products and services.

• Manage large amounts of incoming service calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Assure that established service and quality standards are met daily,
• Maintain work area in a clean, safe, and sanitary manner.

B&T USA is seeking a Customer Service Rep to join our Service Team. As the Customer Service Representative, you would be the initial point of contact for any customer who has a question or an issue with a product or service the company sells. Responsibilities include answering inbound phone calls, providing product information and addressing customers’ questions about products and services.

Essential Duties And Responsibilities

• Manage large amounts of incoming service calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Assure that established service and quality standards are met daily,
• Maintain work area in a clean, safe, and sanitary manner.

• High school diploma or GED required.
• At least 1 year of related experience preferably customer support experience or experience as a client service representative
• Previous experience in the firearms industry, preferably in a retail gun shop or similar environment.
• Extensive firearms knowledge required.
• Strong phone contact handling skills and active listening
• Customer oriented and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong attention to detail, follow through and time management skills.
• Ability to work independently and as part of a team.
• Ability to multi-task, prioritize, and manage time effectively.
• Must meet ATF requirements for firearm possession.

• Work performed in a fast-paced office and warehouse environment.
• Must be able to access and navigate B&T’s facilities.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Required to lift up to 15lbs unassisted.
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to sit, stand, bend, reach and move about the facility.
• Specific vision abilities required include close vision and the ability to adjust focus.

FT – Hourly

On-site, Monday to Friday - May be required to work after-hours when needed to meet demands

• Company contributes 100% for employee HMO medical option.
• Dental
• Vision
• 401(k) Retirement Savings Plan including a 4% matching contribution
• Disability Plans
• Company paid Life Insurance
• Paid vacation and sick leave
• Paid Holidays

B&T participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

All offers of employment at B&T are contingent upon clear results of a thorough drug and background check.

B&T provides equal employment…