Resident Services Manager - Herriman, UT

SUMMARY

This at-will position is responsible for overseeing the Resident Services Team and creating an environment of excellence for our full-time residents, and Airbnb guests.

• Overseeing the Airbnb program – responding to inquiries, correspondences, and requests in the absence of front desk concierge.
• Approving discounts, adjustments, and special requests.
• Responsible for ordering and taking inventory of items that need to be replaced.
• Assist with issues, check ins, check outs, and deliveries as needed in the absence of front desk concierge.
• Managing the resident services team, and assisting with any extra support in team members’ daily tasks.
• Schedules reservations for clubhouse rentable spaces.
• Coordinates payment and paperwork processing for clubhouse reservations.
• Credits deposits back to resident accounts after receiving approval from front desk concierge regarding the reservation.
• Provides outstanding customer service to all guests/residents.
• Assists guests and residents in proactive and efficient manner with appropriate follow-up, as necessary.
• Knows all essential aspects of our community operations.
• Maintains a positive and professional relationship with all guest/residents, vendors, and merchants.
• Supports the marketing and sales department with administrative tasks.
• Works collaboratively with any community associates.
• Coordinates work orders and other apartment or community issues with the maintenance team.
• Communicates with residents for work order follow up.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Creates and posts resident notices and communicates with residents regarding purpose and solutions.
• Creates and posts vendor or maintenance notices.
• Manages residential rentable/assigned items such as carports, storage units, garden plots.
• Follows procedures for renewals, move-outs, and other residential lease adjustments including payment and paperwork processing.
• Plans, coordinates, and completes monthly events for resident retention.
• Creates positive relationships and focuses on celebrating, congratulating, and expressing gratitude for our residents.

Pay Rate Type:
Hourly