IT Support Specialist

COMPANY DESCRIPTION

Our mission at Bullfrog Spas is simple:
Create peaceful lives. We look for enthusiastic people who appreciate our mission and are eager to make it a reality for our customers. If this sounds like you, you will enjoy it here. For customers, we realize our mission through innovative products and extraordinary service. Yet, our mission also applies to our people, and we do our best to ensure everyone here feels it.

This focus on culture has helped to make Bullfrog Spas the world's fastest-growing premium hot tub manufacturer, one of the area's premier brands, and an incredible place to work.

As an IT Support Specialist I, you play a key role in supporting the Bullfrog Spas mission by enabling employees through reliable technology and exceptional service. You are the front line of IT support, providing timely, professional assistance to end users and resolving common technical issues. This role requires strong customer service skills, solid technical fundamentals, and a passion for helping people.

• Support users via helpdesk support tickets
• Own and maintain personal ticket queue, as well as help maintain helpdesk ticket queue
• Provide Level 1 support and assist with defined Level 2 issues according to documentation and escalation procedures
• Have the skills and knowledge to effectively support the following:
  • End‑User Computing:
    Windows and macOS desktops and laptops
  • Peripherals:
    Monitors, docks, barcode scanners, thermal and laser printers
  • Productivity Tools:
    Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
  • Barcode Scanners
  • Direct Thermal Printers
  • Laser Jet Printers
  • Various types of tablets (iPad, Microsoft Surface devices, ReMarkable)
  • Networking & Connectivity:
    Wired/wireless networking, VOIP phones
  • Business Systems Applications
• Provide white glove support to users
• Must be able to work with users to effectively ask questions and gather information about issues; identify issues; determine possible solutions; and test & implement solutions
• Provide remote support to remote users
• Physical repair support for computer equipment when needed
• Execute software installation and upgrades when needed
• Assist in tracking and maintaining all IT assets
• Run and terminate ethernet cables
• Respond to IT emergencies as needed outside of normal business hours (On-Call Support)
• All other assigned duties

• High School Diploma (Minimum Requirement)
• At least some experience in an IT support role
• Understanding of basic troubleshooting, computer systems, operating systems, and networking principles
• Knowledge of Microsoft Office products and Microsoft O365
• Work and communicate effectively, in a team environment, be able to train end-users, and in departmental meetings
• Maintain protection of sensitive files, data, and resources with safeguards in accordance with company policies and legal requirements
• Effectively multitask and work in a fast-paced environment
• Lift up to 50 lbs.

• A+ and Networking+ Certifications
• Associate's degree
• Have basic knowledge and understanding of Active Directory
• 1 to 2 years of experience working in an IT Helpdesk role
• Experience in a manufacturing environment

• Schedule:
  
  Monday – Friday, 8:00am – 5:00pm
• Travel:
  Occasional
• Work Location:
  
  Herriman
• Reporting:
  This position reports to IT Manager