Supervisory Tax Analyst; Supervisory Quality Improvement Specialist

• Schedule: Day shift, Monday
  - Friday, start and stop times between 6am and 6pm, 40 hrs a week.

WHAT IS TS - TAXPAYER SERVICES? A description of the business units can be found at: https://(Use the "Apply for this Job" box below). This job (or announcement) is open to current permanent IRS competitive service employees in TS
- Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS.

General Manager Duties:
As a Front Line Manager you will:
Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a first-level supervisor with full managerial authority over a staff of professional analysts engaged in quality improvement, program evaluation, and financial management analysis of revenue program operations within the operating division.

Plans, directs, coordinates, and evaluates the work of the unit, ensuring alignment with organizational goals, strategic priorities, and IRS mission requirements, with particular emphasis on the effective and efficient use of financial resources.

Assigns work based on priorities, selective consideration of employee competencies, and evolving program and financial management needs, and provides both technical and administrative guidance to ensure the accuracy, timeliness, and consistency of work products. Establishes performance standards and evaluates employee performance; provides ongoing feedback, coaching, and formal performance appraisals.

Identifies training and developmental needs and ensures employees receive appropriate instruction to maintain and enhance technical, analytical, and financial management competencies, including budget analysis, cost evaluation, and performance measurement. Exercises the full range of personnel management responsibilities, including recommending selections, promotions, disciplinary actions, and other personnel actions, in accordance with merit system principles.

Fosters a collaborative work environment, promotes effective communication, and ensures adherence to Equal Employment Opportunity (EEO) principles and workforce diversity objectives. Manages workload distribution, monitors resource utilization, and adjusts priorities to meet changing program demands, deadlines, and organizational requirements, ensuring optimal allocation and stewardship of financial and human resources.

STANDARD POSITION DESCRIPTIONS (SPD): PD95844 Visit the IRS SPD Library to access the position descriptions.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN

EDUCATION:

Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.  (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

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