Front-End Manager - Herriman

Position Summary

Lee’s Marketplace is a family‑owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high‑quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. At Lees Market Place, the Frontend Manager is responsible for leading and managing the front‑end operations of the store, including cashiers, courtesy clerks, customer service desk, and frontend scheduling.

This individual ensures excellent customer service, accurate and efficient checkout experiences, and smooth daily operations at the store’s entry point.

Total Hours Per Week: 40 hrs/wk

No Of Positions: 1

• Ensure fast, friendly, and accurate checkout, bagging, and service desk experiences
• Address and resolve customer issues efficiently and professionally
• Ensure all team members on the Frontend are completely trained and certified in assigned roles.
• Ensure all POS (Point of Sale) systems are functioning at peak levels. Troubleshoot POS issues promptly and coordinate repairs or support as needed
• Investigate pricing discrepancies at the register, determine root causes (e.g., incorrect POS data, expired promotions, manual entry errors), and take corrective action to resolve and prevent future issues.
• Verify correct payment methods are accepted and properly processed.
• Ensure team members are aware of current promotions, ad pricing, and in‑store specials.
• Oversee daily cash handling procedures, including tills, safe counts, deposits
• Maintain cleanliness, safety, and organization of front‑end, entry areas, and parking lot.

• Ensure each guest receives a prompt, friendly, and efficient checkout experience
• Provide knowledgeable answers to guest inquiries.
• Train team members to resolve guest concerns professionally and elevate when necessary.
• Monitor and manage front‑end operations to minimize wait times
• Ensure accurate application of promotions, ad pricing, and loyalty programs
• Maintain a visible presence on the front end to support guest interactions and team guidance.
• Address and follow up on guest feedback or complaints, coordinating with other departments as needed
• Promote and exemplify a high level of morale within the department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Displays excellent problem‑solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way – doing what’s best for our guests, our team, and our company”.
• Be familiar with and assist customers with use of Lee’s Marketplace website and rewards.

• Ensure front‑end team members handle products with care, inspecting items during checkout to maintain quality standards and replacing any products that do not meet Lee’s Marketplace expectations.
• Train and ensure adherence to proper bagging procedures to prevent cross‑contamination and ensure the safe handling of guest groceries.
• Conduct regular training sessions with cashiers, courtesy clerks, and customer service desk staff to build product knowledge and improve familiarity with product locations.
• Train all front‑end team members on the correct procedures for handling damaged items, including appropriate storage locations by department.
• Ensure that no returned perishable items are placed back on the sales floor, in accordance with food safety and quality standards.
• Follow and train team members on the proper procedures for handling returns, exchanges, and special orders, ensuring compliance with company policies.

• Maintain a clean, organized, and welcoming front‑end area, including registers, bagging areas, and entrances.
• Follow all safety and sanitation procedures. Ensure adherence to store safety and sanitation standards by all front‑end team members.
• Conduct regular checks of workstations for cleanliness, safety hazards, and operational readiness.
• Respond to spills, hazards, or other safety issues promptly and according to policy.
• Oversee hygiene…