Retail Associate

Retail Associate# Retail Associate Wasatch Peaks Ranch
- Main
- Morgan, UT 84050## Description
** Job Summary/

Essential Functions:

** The ideal candidate has experience in luxury retail or premium ski shops and understands both the technical nuances of high-end hard goods and the fashion-forward elements of soft goods. A passion for winter sports, excellent communication skills, and an unwavering commitment to customer satisfaction are essential.

*
* Job Duties:

*
* • Delivers a concierge-level customer service experience tailored to each client.

• Builds genuine relationships with customers through expert advice and product knowledge.

• Understands and effectively communicates the features and benefits of premium ski hardgoods (e.g., skis, boots, bindings) and luxury softgoods (e.g., outerwear, base layers, accessories).

• Assists clients with custom fittings for ski equipment and apparel.

• Ensures products are displayed in an organized, visually appealing, and brand-appropriate manner.

• Stays current on new product arrivals, brand stories, and ski industry trends.

• Assists in restocking merchandizing product.

• Maintains a clean, well-organized sales floor and fitting rooms.

• Continuously develops expertise in luxury ski brands (e.g., Frauenschuh, Kjus, Norrona, Vandeer, Stockli, etc.).

• Attends seasonal brand clinics and in-store training sessions.

• Performs other duties as assigned by WPR management.## Qualifications
** Classification:
** seasonal, part-time, full-time, non-exempt
** Education/

Experience:

*
* • High school diploma or GED.

• Bachelor's degree in marketing or fashion helpful.

• Experience in high-end retail or luxury goods preferred.

** Physical Demands and Work Environment:*
* • Work in a variety of locations on mountain, including pop-up stores, multiple outlets, and events hosted outside, on the mountain.

• Ability to lift 20 lbs regularly, 50lbs occasionally.

• Must be able to bend, twist, lift, push, pull, drive, squat, stand, and use a small step ladder.

• Drive in inclement weather and in/around the mountain to various outlets.
** Special Requirements:*
* • Ability to stay calm, patient and professional at all times.

• Strong professional communication skills.

• Excellent customer service skills.

** Position Expectations:*
* • Maintains neat and professional experience and always observes personal cleanliness rules.

• Self-motivated.

• Member and guest-service oriented.

• Acts professionally.

• Displays a positive attitude toward all (staff, members, guests).

• Courteous towards others.

• Demonstrates a willingness to help others.

• Always acts ethically.

• Works well in a team environment.

• Being creative and proactive.

• Must be aware and able to abide by safety practices.

• Reliable and predictable attendance.

• Wears a clean and presentable uniform.

• Ability to exercise good judgement under pressure.

• Can prioritize needs and effectively manage resources.

• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.

• Must be able to work holidays, weekends, and overtime as needed.
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