Information Technology Manager

POSITIONS SUPERVISED:(directs outsourced MSP and technology vendors)
POSITION PURPOSE

The Information Technology Manager owns all information technology workflows across NGS Intek and its operating companies (National Gym Supply, Intek Strength, and future acquisitions). The role is responsible for the security, reliability, and efficiency of the organization’s IT infrastructure — service accounts, user onboarding, desktop and server environments, network devices, telephony, backups, patching, and vendor management.

Distinct from a traditional infrastructure role, this position is the Company’s internal enterprise systems owner. NGS Intek is mid-migration to Net Suite as its single ERP across operating companies. The IT Manager is expected to be, or to rapidly become, the Company’s internal Net Suite expert — serving as the hands‑on counterpart to the implementation partner through cutover, then owning administration, configuration, integrations, reporting, and user training after go‑live so the Company is not dependent on outside consultants.

The role also owns the IT integration playbook for acquisitions and the Company’s cybersecurity, backup, and disaster recovery posture.

• Serve as the Company’s internal Net Suite administrator and subject-matter expert across all operating companies.
• Partner with the implementation consultant through the remaining migration: data mapping and cleansing, item and customer master setup, chart of accounts alignment, testing, cutover, and post-go-live stabilization.
• Own day-to-day administration — roles and permissions, forms, fields, workflows, saved searches, dashboards, and reporting for finance, purchasing, inventory, and sales.
• Build and maintain integrations between Net Suite and adjacent systems (e‑commerce and ordering platform, shipping, payments, EDI, payroll, expense management, and CRM), coordinating with outside developers where required.
• Train and support end users; develop internal documentation and standard operating procedures so system knowledge stays in-house.
• Progressively reduce reliance on outside Net Suite consultants and track the associated spend.
• Provide support to business in the design and creation of various reports out of ERP system.

• Create, manage, and monitor service accounts and user access permissions across all systems.
• Prepare new user accounts and configure PCs for onboarding; execute prompt, complete access removal Enforce least‑privilege access and periodic access reviews, including segregation of duties within the ERP.

• Maintain and troubleshoot desktop, server, and cloud environments across all Company locations.
• Install, configure, and maintain Windows operating systems, Microsoft 365, Google Workspace and business applications.
• Maintain the hardware and software asset inventory, license position, and renewal calendar.

• Troubleshoot and maintain network devices (switches, routers, firewalls, wireless access points) and site connectivity.
• Manage phone systems, including configuration, call routing, and troubleshooting.
• Support warehouse and manufacturing floor technology, including barcode scanning, label printing, and shop‑floor terminals.

• Own the Company’s security stack — endpoint protection, email security, multi‑factor authentication, and user security awareness training.
• Implement, monitor, and periodically test backup and disaster recovery procedures; document recovery time and recovery point objectives.
• Complete cyber insurance applications, customer security questionnaires, and lender or audit information requests.
• Maintain written IT security policies and an incident response plan; investigate and report incidents to management.
• Ensure company’s network, infrastructure and SOP’s maintain full PCI compliance.

• Schedule and apply software updates and security patches across all systems, ensuring compatibility and minimal business disruption.
• Manage IT vendors and managed service providers — scope, service levels, pricing, and…