Retail Sales Associate

Salary

$15.00 to $18.00 per hour. Commission structure pays you for every transaction processed. Retail sales associates can earn up to 8% on transactions, averaging an additional $1.89 per hour on top of hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Paid vacation: 1 week after 6 months of active full‑time service; additional week after 1 year; two weeks on each subsequent anniversary up to five years (120 hours).
• Sick/Personal leave: 8 hours after 6 months, then 16 hours each anniversary (years 2‑5) and 24 hours after five years, adjusted per state/local requirements.
• Employee discounts available from day one.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in First Cash 401k after 6 months of employment.
• First Cash Pet Insurance program access.

We are seeking entry‑level, full‑time sales associates in nationwide pawn store locations. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both lending and retail sides. They greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. They work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The position offers an hourly wage plus commission based on productivity; actual pay varies by location, qualifications, and experience.

• Greets and interacts with all customers to build rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked, and well‑displayed sales floor.
• Processes sales and loan transactions per established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items per policies and regulations.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect.
• Partners with all employees to create a positive and memorable customer experience.
• Completes assigned training successfully.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) as required by law.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Flexible to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2‑8% commission based on the gross profit of personal performance. Applicants receive more details during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.