Assoc Mgr Customer Planning Job Hershey area,Pennsylvania USA,Business

Job Overview

This role applies specialized expertise to develop and execute strategies that anticipate and address customer needs and behaviors, aiming to optimize sales and profitability. The individual independently manages projects or processes that span multiple teams or functions, leveraging insights and best practices to influence business performance and enhance customer experience. Communication extends cross-functionally and occasionally externally. The role requires thorough problem-solving involving research and consideration of multiple factors, contributing to transformation and improved results within the customer planning discipline.

Accountabilities

Execute Customer?

Focused Strategies to Improve Sales and Profitability The role applies customer insights and data analysis to guide actionable recommendations. It interprets trends and translates findings into planning adjustments. This work supports accurate forecasts, optimized execution, and improved customer outcomes.

Organize and Manage Projects That Span Multiple Teams The role coordinates timelines, deliverables, and communications across teams to ensure alignment. It applies planning tools and standards to manage project progress. This ownership helps streamline execution and reduce cross?team gaps.

Analyze Customer Data and Market Trends The role independently conducts analysis to anticipate customer behavior and identify opportunities. It synthesizes data to support scenario planning and performance interpretation. These insights inform tactical improvements and customer planning strategies.

Collaborate Across Functions to Align Planning Activities The role works with Sales, Supply Chain, and Marketing to ensure consistent inputs and expectations. It clarifies assumptions and helps translate customer priorities into operational plans. This collaboration improves accuracy and reduces rework.

Apply Specialized Expertise to Drive Process Improvements The role evaluates planning workflows to identify inefficiencies and recommend enhancements. It applies best practices to improve accuracy and responsiveness. These improvements support stronger alignment between planning recommendations and execution.

Skills/Knowledge

Strategic Planning
Data Analysis
Customer Trends
Working Across Organizational Lines
Process Improvement

Prior Experience

3+ years

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email.

To request an accommodation via phone, please call and leave a voicemail with your contact information. You may also email a request for accommodation to Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

Nearest Major Market:
Harrisburg
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