Compliance Representative

Job Description

• Responsible for investigating and resolving customer disputes.
• Provide excellent customer service and timely responses
• Handle disputes ranging from quality of service issues to simple billing disputes.

• Research customer accounts using SAP.
• Maintain accurate updating of information in database and SAP systems.
• Work with various area of the business to investigate, research and resolve customer disputes
• Write company utility reports to customers supporting the company’s position.
• Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.
• Maintain a high level of product and process knowledge.
• Educate internal/external customers on services.
• Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.
• Handle difficult issues and avoid escalation whenever possible.
• Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.
• Be responsive to and execute process improvements/enhancement programs.
• Support and sustain a positive environment that fosters team performance and individual excellence.

• High School Diploma, GED, or equivalent.

• A general understanding of the water business or utility industry and the regulations impacting billing and collections.
• A working knowledge of customer recordkeeping and billing processes and strong computer skills in a business environment are required.
• Strong communication, listening, problem solving and computer skills.

• Research customer accounts using SAP.
• Maintain accurate updating of information in database and SAP systems.
• Work with various area of the business to investigate, research and resolve customer disputes
• Write company utility reports to customers supporting the company’s position.
• Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.
• Maintain a high level of product and process knowledge.
• Educate internal/external customers on services.
• Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.
• Handle difficult issues and avoid escalation whenever possible.
• Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.
• Be responsive to and execute process improvements/enhancement programs.
• Support and sustain a positive environment that fosters team performance and individual excellence.

All your information will be kept confidential according to EEO guidelines.