Part-Time Front Desk Customer Service Representative

JOB DESCRIPTION AND POSITION REQUIREMENTS

The University Fitness Center at the Penn State College of Medicine in Hershey, PA, is seeking friendly, outgoing customer service staff to support its front desk operations. Evening and weekend availability is required. This part‑time role is not a summer‑only or intern position.

Job duties to include:

• Monitor access to the facility, ensuring proper identification for entry
• Use custom software for member check‑ins and update member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes
• Schedule new member orientations, personal training sessions, and racquetball and squash court reservations
• Conduct facility tours and answer questions
• Answer phones, field questions, and route phone calls in keeping with the Front Desk standards
• Keep an accurate account of all locker keys as they are checked out throughout the day
• Perform electronic filing of all membership documents

• Reliable, detail‑oriented, and committed team player
• Ability to maintain friendly, enthusiastic, and positive attitude while serving a diverse customer base
• Must have evening and weekend availability, approximately 15 hours per week
• Submit a web application, cover letter, and current resume

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .