Part-Time Entertainment Host -'s Chocolate

Part-Time Entertainment Host
- Hershey's Chocolate World $14

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom.

Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides.

If you would like to be part of the Hershey's Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities. This is a part-time position located in Hershey, Pennsylvania, with work hours being primarily in the summer and the fall. The company will not provide relocation assistance or other employment benefits for this position.

Hershey's Great Candy Expedition Entertainment Hosts work in our brand-new, exciting cinematic theater show. The Entertainment Hosts will greet each guest and scan their ticket, hand out samples to guests prior to their entrance onto the station platform, are responsible for staging and seating guests in the HGCE experience theatre, hand out candy to guests upon exit, and clean the areas to maintain ambience.

They will assist guests into the station with scanning their tickets and distributing samples, in the pre-show staging area, and with seating in the main show theatre. Hosts will remain in the theatre during the show to maintain guest safety and monitor the show. After the show, hosts will assist guests with exiting the theatre safely and will distribute candy bags to the guests.

The Entertainment Host must be able to deliver exceptional customer service and guest interaction while maintaining the integrity and ambience of the HGCE experience.

Hershey's Chocolate World requires a focus on exceptional customer service and expects employees to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions and provide general information to guests with a high level of professionalism.

Summary of major duties:

• Must demonstrate our Customer Service Pledge
• Must be approachable, showing that our guests are our priority
• Must initiate contact with our guests by being courteous and greeting them with a smile
• Must be willing to listen to our guests and help them with their needs
• Must provide a genuine Thank You to every guest
• Scan tickets, distribute samples, seat guests in theatre
• Maintain cleanliness of the HGCE Areas
• Maintain HGCE experience ambiance and speak clearly
• Assist guests into the theater as well as distribute candy bags after show

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

• Must maintain a neat appearance and meet the uniform standards
• Must be able to push, pull, lift, and carry 25 pounds
• Must be able to walk or stand for 5-8 hours
• Ability to bend, stoop, and twist
• Pushing wheelchairs may be required
• Must be able to interact with and speak clearly to a large audience
• Must be able to clean up station and theater areas (trash, lost and found items, sweeping the floor, cleaning seats, and returning empty sample carts/obtaining filled carts)
• Must be able to communicate effectively with guests, fellow coworkers, and function effectively as part of a team

The position requires a focus on…