Medical Assistant

Job Summary

It’s fun to work in a company where people truly believe in what they are doing! We are committed to bringing passion and customer focus to the business. The Medical Assistant supports Medical Providers, Radiologic Technologists, and patients through a variety of tasks, including patient care management, organization, and communication. The role is performed with high quality, accuracy, and timeliness while embodying our vision to become the urgent care partner of choice by redefining value and access to quality care.

The position offers a minimum hourly rate starting at $17/hour, monthly incentive pay based on performance metrics, and a sign‑on bonus up to $2,000 for eligible applicants.

• High School Diploma or equivalent AND 1+ years of experience as a Medical Assistant in a Hospital, Primary Care, Emergency Department, or Urgent Care setting.
• OR Certified Medical Assistant (MA) at hire, including one of the following certifications:
• CCMA – Certified Clinical Medical Assistant (NHA)
• CMA – Certified Medical Assistant (AAMA or CHP)
• RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA – National Certified Medical Assistant (NCCT)
• NRCMA – Nationally Registered Certified Medical Assistant (National Association for Health Professionals)
• OR Graduate of an accredited School of Nursing, LPN, or LVN with a valid state license.
• OR EMT or Paramedic with state and/or national certification.

• CPOE certification required within 2 weeks of hire if MA certification is not obtained at hire.
• Basic Life Support (BLS) required at hire; obtained through the American Red Cross or American Heart Association.

• Knowledge of medical office management systems and procedures.
• Excellent time‑management skills and ability to multi‑task and prioritize work.
• Social perceptiveness and service‑oriented mindset.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficiency in Microsoft Office and patient management software.

• Collaboration
  :
  Takes ownership for establishing productive partnerships and relationships, seeking joint understanding of priorities and objectives.
• Innovation
  :
  Uses good judgment and creativity to overcome obstacles and increase effectiveness and efficiency through process innovation.
• Diversity & Inclusion
  :
  Fosters diversity and inclusion, engages strengths and talents of all team members, and creates an environment of respect and connection.
• Integrity
  :
  Models and practices the highest ethical and professional standards, consistently making decisions focused on doing the right thing.
• Accountability
  :
  Shows initiative and a bias to action, accepts responsibility for roles, and positively influences patient and customer outcomes.

• Conduct patient registration, including securing required paperwork, insurance documentation, and verifying eligibility.
• Process co‑pays and schedule patient appointments for the assigned center.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions regarding care and keep them informed of status.
• Inform technical staff of patient flow.
• Prepare patients for examination: conduct interviews, verify information, record medical history, confirm purpose of visit, and perform preliminary vital signs.
• Conduct point‑of‑care testing as needed (flu, strep, urinalysis, ECG, HCG) and provide results to providers.
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have necessary supplies.
• Complete order sheets to maintain supply inventory levels and regularly check expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily mail, and maintain reception area cleanliness.
• Conduct courtesy call‑backs for patient follow‑up.
• Perform opening and closing duties, including cashing out, end‑of‑day communication, and building security.
• Follow operating instructions to perform daily controls and calibration of equipment, maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets.
• Perform all other duties as assigned.