Patient and Family Representative - Administration

** Invest in Your Future and Theirs:
** Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

** Penn State Health**
- ** Penn State Health Medical Group LLC*
* *
* Location:

** US:

PA:
Hershey

** Work Type:
** Full Time

** FTE:
** 1.00

** Shift:
** Day

*
* Hours:

** Varied

** Recruiter Contact:
** Lindsay Erdman  (MAILTO://lerdman
2.edu)

** SUMMARY OF POSITION:*
* Serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. Work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies.

** MINIMUM QUALIFICATION(S):*
* + Bachelor's degree in Psychology, Communications, Social Services or related field required.

+ Five (5) years of experience in medical, social or customer service required.

** WHY PENN STATE HEALTH?*
* Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

** Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:*
* +  
** _Be Well_
** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

+  
** _Be Balanced_
** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

+  
** _Be Secured_
** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

+  
** _Be Rewarded_
** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

+  
** _Be Supported_
** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

** WHY PENN STATE HEALTH MEDICAL GROUP?*
* WeAre committed to providing patient- and family-centered care to all patients
-and skillfully handle needs at every level of complexity utilizing our shared governance model of care. The Medical Group is constructed of both primary care and multi-specialty offices that are striving to make a difference in each patient's healthcare routine. Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community!

Working with us means being part of a team that strives to provide excellent patient care every day, but also one that works together to set and achieve goals, build on the Penn State Health legacy and create new possibilities for the future.

** YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.*
* _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._   _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._

_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._

** Position
* * Patient and Family Representative - Administration

** Location
* * US:

PA:
Hershey | Human Services | Full Time

** Req
** 102744