Shift Coordinator - Trevi

Overview

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

The purpose of the shift coordinator is to provide leadership and supervision to front‑of‑house restaurant staff and assist in managing their assigned restaurant at the Hotel Hershey.

Duties marked with an asterisk are essential functions of this job:

• Act as a floor supervisor for host(esses), waitstaff, server assistants, and bar area employees during shift. Provide feedback and guidance to employees and modify work assignments as needed to meet shifting business needs during shifts.*
• Monitor and enforce health, safety, and sanitation standards for front‑of‑house restaurant staff.*
• Maintain guest service and hospitality standards through interaction with guests and monitoring employees on the floor. Ensure proper execution of all service standards set by management. Perform table touches regularly throughout the shift to collect feedback from guests.*
• Act as liaison to management through observing and reporting on all issues or concerns that arise day‑to‑day. Provide feedback to management so they can implement solutions.*
• Assist manager in weekly administrative work such as scheduling and timekeeping. Perform data entry and other assistance as requested. Observe management in order to learn and cross‑train.*
• Conduct food service and other training for front‑of‑house staff in order to set the example for guest‑friendly service.*
• Perform other duties as assigned.

• Minimum of 1 year of Food & Beverage or related experience.
• 18 years of age or older.
• Post‑Employment – RAMP and Serv Safe Manager Certifications.

• Able to anticipate guest needs and respond promptly.
• Exercise clear judgment in pressure situations and maintain professionalism.
• Ability to model the Hotel’s standards, policies, and procedures.
• Ability to work without direct supervision and multi‑task to manage Room Service and Chef’s Market simultaneously.
• Proven employee/guest relations, problem‑solving, and organizational skills.

While performing the duties of this job, the employee is required to:
Reaching Forward Occasional;
Lifting Occasional (67%);
Walking Constant (>67%);
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices);
This job regularly requires verbal communication of detailed information to others either by phone or in person;
Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer