Tour Ride Sr Area Coordinator- Hershey Chocolate

Full-Time Tour Ride Senior Area Coordinator
- Hershey Chocolate World

Job Location: Hershey, PA

Hourly Pay Rate: $17.50 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

• Day-to-day operations of Tour Ride to include operators and VIP attendants
• Act as the main point of contact for the Tour Ride
• Train team members on protocol and operational procedures
• Maintain training guide for new Tour Ride employees
• Keep team members and leaders informed about the Tour Ride operation
• Partner with the Scheduling Team to ensure proper staffing levels
• Partner with Attractions leaders to problem solve guests' issues that arise within the Tour Ride attraction
• Partner with Warehouse to order supplies
• Partner with Groups and Events staff to ensure proper staffing for Tour Ride seasonal events

• Excellent verbal and written communication and customer-service skills
• Must be able to perform all duties on the Tour Ride including duties of the VIP Attendant and Tour Ride Operator
• Must be comfortable with public speaking
• Strong attention to detail
• Ability to react quickly and remain calm and professional in special/crisis situations
• Ability to interact with large groups
• Ability to handle multiple tasks
• Ability to be productive in a fast-paced environment
• Strong computer skills in Word, Excel, Power Point, and Outlook
• Process improvement oriented
• Must be approachable, showing that our guests are our priority
• Must initiate contact with our guests by being courteous and greeting them with a smile
• Must be willing to listen to our guests and provide for their needs
• Must provide a genuine Thank You to every guest

• Education: High school diploma or GED equivalent is required
• Experience: 1 year of customer service and relevant ride experience is required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer
- Minority/Female/Disabled/Protected Veterans.