Executive Housekeeper | Hershey Courtyard Chocolate Ave

Housekeeping Manager

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.

Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.

Handle guest complaints ensuring guest satisfaction.

Hire, train and develop team members and ensure all required training is complete according to standards.

Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

Ensure all end of month reports are completed to standard.

Assist staff with their job functions to ensure optimum service to guests.

Monitor and maintain cleanliness, sanitation, and organization of assigned areas.

Manages all aspects of employee performance to ensure productivity and a quality work environment.

Maintains Housekeeping Department's annual budget.

Performs housekeeping, laundry, and houseperson functions whenever necessary.

Other duties as assigned.

Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications Minimum 1-3 years of housekeeping management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Shaner Hotels has an exciting opportunity at our 120-room Courtyard by Marriott Hershey Chocolate Avenue! Ideally located in the heart of Hershey, Pennsylvania—"The Sweetest Place on Earth"—our hotel provides guests with convenient access to some of the area's most popular attractions and experiences.

Located just steps away from the GIANT Center, Hersheypark, Hershey's Chocolate World, and Zoo America North American Wildlife Park, our hotel is the perfect destination for family vacations, sporting events, concerts, and leisure travel. Guests can also easily explore nearby attractions, including Indian Echo Caverns, the Pennsylvania State Capitol, and the scenic Appalachian Trail.

Our modern hotel features comfortable guest rooms, contemporary amenities, complimentary high-speed Wi-Fi, a fitness center, indoor pool, flexible meeting space, and The Bistro, offering breakfast, dinner, specialty beverages, and evening cocktails in a welcoming atmosphere.

If you're passionate about hospitality and committed to delivering exceptional guest experiences, Courtyard by Marriott Hershey Chocolate Avenue offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and creating memorable stays for every guest.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Identification 235335

Locations 515 E Chocolate Ave, Hershey, PA, 17033, US (On-site)

Full Time or Part Time Full-Time

Brands Courtyard

Job Category Housekeeping & Laundry