Human Resources Manager

Hersheypark, Hersheypark Entertainment Complex, 100 Hersheypark Dr, Hershey, PA 17033, USA

Hersheypark amusement park spans 121 acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The Human Resources Manager will provide Human Resources support to management and employees in conjunction with the Human Resources Business Partner (HRBP) to ensure action on, and sustainability of Human Resources initiatives. In addition, the Human Resources Manager will ensure compliance with the company’s policies, procedures, business conduct standards, and state and federal regulations.

As a Full‑Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

• Provide direction to supervisors and managers for human resources matters in order to ensure consistent practice and compliance with applicable federal, state, and local laws, policies, and collective bargaining agreements. Maintain presence and availability at multiple locations in order to meet with employees in person.
• Establish credibility throughout the organization as a subject matter expert on HR policies and procedures and act as a liaison between other functional areas of human resources and the operation.
• Represent management in a variety of labor relations activities such as complaints and grievances. Recommend and administer labor relations for assigned properties.
• Provide direction and counsel to employees on designated properties relating to human resources policies/procedures and serve as main human resources point of contact on designated properties.
• Support the HRBP in identifying areas for improvement to proactively educate management about contractual terms of collective bargaining agreement. Proactively educate management about the contractual terms of the collective bargaining agreements to ensure consistent application of policy.
• Lead and recommend solutions for a variety of employee relations issues by conducting internal investigations based on thorough fact gathering and analysis, identify and recommend effective best‑outcome based solutions, document findings, and maintain required paperwork.
• Monitor consistent application of HE&R policies/procedures between resort properties. Identify opportunities for communication, reinforcement, or revision. Recommend improvements to functional HR leaders and aid in implementation of new policies/procedures at their assigned properties.
• Attend property staff meetings;
  Participate on Background Check Committee to recommend employment action resulting from review of applicant/employee criminal records.
• Assist HRBP in facilitating performance management process. Provide advice and counsel to both managers and employees to assist with coaching, counseling, and career development needs.
• Perform other duties as assigned.

• Minimum of 3 years of Human Resources experience.
• Industry Experience - Hospitality/Tourism.
• 18 years of age or older.
• Must have a valid Driver’s License.
• Bachelor’s degree in Business Administration, Human Resources, or related field.
• Relevant work experience can be substituted for education – 7 years.

• Skilled in the use of Microsoft Office applications, including Excel and Word, as well as Google Workspace.
• Self‑motivated with the ability to work independently under minimal supervision.
• Detail oriented with proven organizational skills.
• Ability to make decisions in a fast‑paced, high‑pressure environment.
• Strong interpersonal relationship skills, team focused with the ability to interact with and build relationships with all levels of staff and management.
• Excellent written and verbal communication skills.

• Reaching Forward Frequent (34‑66%)
• Finger Dexterity Constant (>67%)
• Bending Occasional (