Information Systems operations specialist

The IS Operations Analyst performs financial, asset, and service management processes within the Information Services (IS) organization. This role manages telecom and network invoice activities, supports procurement, coordinates deployment of hardware and software, and maintains accurate asset records. The position requires strong prioritization skills in a high-volume, deadline-driven environment.

• Manage telecom and network invoice actions, including validation, approvals, and dispute resolution
• Support financial workflows and administrative A/P activities
• Perform procurement tasks for hardware, software, and telecom-related services
• Maintain accurate hardware and software asset records in Service Now
• Fulfill cellular device requests and resolve related incidents
• Coordinate with vendors to support operations, escalations, and deployments
• Prepare documentation, reporting, analysis, and audit-related materials
• Independently prioritize incoming tasks and service requests

• 4–5 years of related experience in IS/IT operations, asset management, procurement, or financial workflows
• Understanding of telecom/cellular services and provider interactions
• Knowledge of administrative A/P payment workflows and procurement processes
• Strong prioritization and organizational skills

• Service Now SAM/HAM (Software & Hardware Asset Management)